IT Operations and Support Specialist
1 week ago
About the Role
The State of Idaho is seeking a skilled IT Operations and Support Specialist to join our team. As a key member of our Information Technology Services Division, you will provide technical assistance to staff throughout the department, ensuring seamless operations and support.
Key Responsibilities
- Provide in-person, telephone, and electronic messaging technical support to staff
- Install and troubleshoot computer hardware and software
- Work with network systems to resolve computer, system, and user problems
- Provide one-to-one IT training to staff
Requirements
- Good knowledge of computer trends, software, capabilities, and terminology
- Experience working with network systems and evaluating and resolving computer, system, and user problems
- Experience installing and maintaining computer hardware, software, and peripherals
- Experience providing one-to-one IT training
Preferred Qualifications
- Experience supporting automated OS deployment tools
- Experience providing customer service
About the Department
The State of Idaho is committed to providing equal employment opportunities and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
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