IT Support Specialist
1 week ago
Job Summary:
We are seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring seamless service delivery.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and on-site visits.
- Identify, diagnose, and resolve technical issues related to hardware, software, and network infrastructure.
- Collaborate with cross-functional teams to ensure seamless service delivery and meet client expectations.
- Stay up-to-date with the latest technologies and trends to provide expert advice and support.
- Develop and maintain strong relationships with clients to ensure their technical needs are met.
Requirements:
- 3-5 years of experience in IT support or a related field.
- Strong knowledge of Active Directory, Windows operating systems, and network technologies.
- Excellent communication and problem-solving skills.
- A+ Certification and/or relevant certifications a plus.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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