IT Support Specialist

4 weeks ago


Boise, Idaho, United States GovCIO Full time

Job Summary

GovCIO is seeking a highly skilled IT Support Specialist to provide technical assistance to customers. The ideal candidate will have excellent communication skills and the ability to troubleshoot complex technical issues.

Key Responsibilities

  • Provide technical support to customers via phone, email, and ticketing system
  • Diagnose and troubleshoot software and hardware issues
  • Collaborate with software and hardware specialists to resolve complex issues
  • Document and track all support requests in the ticketing system
  • Escalate complex issues to senior technical staff as needed

Requirements

  • 2-5 years of experience in a help desk or technical support role
  • Strong knowledge of operating systems (Windows, macOS, Linux) and common applications
  • CompTIA A+, ITIL certifications a plus

About GovCIO

GovCIO is a team of passionate individuals who are dedicated to transforming government IT. We are committed to delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.



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