Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at MicroTech Systems, Inc. As a Technical Support Specialist, you will be responsible for providing technical guidance and support to our clients.
Key Responsibilities:
- Diagnose and resolve advanced technical issues for a wide range of applications, operating systems, and equipment.
- Provide technical assistance and solutions to clients via phone, email, or remote access.
- Collect detailed information from reference sources, software utilities, or clients to troubleshoot issues.
- Perform advanced troubleshooting of networks, servers, desktops/laptops, and line of business applications.
- Utilize our Service Desk ticketing system to document all work, progress, and resolutions.
- Ensure tickets are promptly assigned and processed, and worklogs are continuously updated while being worked.
- Resolve issues within SLA timeframes and follow up with clients to ensure accurate solutions and client satisfaction.
Requirements:
- Bachelor's degree (or equivalent level of experience within IT) is preferred.
- MSP experience is a plus.
- Five years minimum of related IT support experience, including but not limited to:
- Office 365 installation/configuration/administration/troubleshooting
- Microsoft Windows Server/Active Directory/configuration/administration/troubleshooting
- Microsoft Exchange
- Scripting knowledge and experience
- PowerShell knowledge
- Hypervisor understanding/administration
- Advanced installation/maintenance/troubleshooting of various backup solutions
- Advanced desktop/server/LAN/WAN troubleshooting and maintenance
- Technically savvy with strong time management skills.
- Experience troubleshooting issues and achieving solutions.
- Ability to explain technical concepts to non-technical individuals.
- Maintain a high degree of professionalism and superior client relations.
About MicroTech Systems, Inc:
We are a professional IT Managed Service Provider dedicated to helping people feel secure so that we can all grow together. Our employees enjoy a work culture that promotes our core values: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.
We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence. We offer a competitive benefits package to employees, including health care, paid time off and holiday time, 401k matching, and professional development.
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