IT Support Specialist
2 weeks ago
Lyra Technology Group is seeking a highly skilled IT Support Specialist-Level II to join our team at MicroTech Systems in Boise, ID.
The successful candidate will provide technical assistance and support for incoming queries and issues related to computer systems, hardware, and line of business applications.
About Lyra Technology GroupLyra Technology Group is a family of industry-leading technology service businesses. Our companies operate independently, retaining their employees, names, and cultures.
We approach every decision with the goal of driving sustainable and healthy growth over the long term.
About MicroTech SystemsMicroTech Systems, founded in 1970, provides IT support services to businesses throughout Boise and the Treasure Valley.
Our purpose is to help people feel secure, enabling us to grow together.
Key Responsibilities- Installation and configuration of MicroTech tools.
- Perform system backups and recoveries for SQL and Exchange.
- Infrastructure installation, configuration, administration, and troubleshooting.
- Expertise with Internet, firewall, switch, and WiFi.
- Understanding of VLAN and basic administration.
- Installation, configuration, and administration of Windows Server, server roles, and Active Directory.
- Understanding of Hypervisor.
- Proficiency in Network printing.
- Office 365 installation, configuration, administration, and troubleshooting.
- Understanding of PowerShell and Scripting.
- Bachelor's degree or equivalent level of experience within IT.
- MSP experience preferred.
- Five years minimum of related IT support experience, including:
- Office 365 installation, configuration, administration, and troubleshooting.
- Microsoft Windows Server, Active Directory, configuration, administration, and troubleshooting.
- Microsoft Exchange.
- Scripting knowledge and experience.
- PowerShell knowledge.
- Hypervisor understanding and administration.
- Advanced installation, maintenance, and troubleshooting of various backup solutions.
- Advanced desktop, server, LAN, and WAN troubleshooting and maintenance.
- Technically savvy with strong time management skills.
- Experience troubleshooting issues and achieving solutions.
- Maintain superior client relations.
If you're a motivated and skilled IT professional looking to join a team-oriented company in the tech space, we'd love to discuss this opportunity with you.
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