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IT Support Specialist

2 months ago

Milwaukee, Wisconsin, United States Katapult Network Full time
About the Role

Katapult Network is a leading provider of career opportunities for recent college graduates. We specialize in connecting talented individuals with top employers across various industries.

Job Summary

We are seeking an IT Help Desk Specialist to join our expanding team. As an IT Help Desk Specialist, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities
  • Technical Support: Provide technical assistance to customers via phone, email, or in-person, resolving issues related to computer hardware, software, and network connectivity.
  • Issue Resolution: Analyze and resolve complex technical issues, escalating issues to senior technicians or management as needed.
  • Customer Communication: Communicate effectively with customers, providing clear and concise explanations of technical issues and solutions.
  • Process Improvement: Identify areas for process improvement and suggest changes to leadership to enhance the customer experience.
  • Team Collaboration: Work closely with other departments to resolve customer issues and provide a seamless customer experience.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Technical Skills: Proficiency in computer hardware, software, and network connectivity, as well as experience with help desk software and tools.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical customers.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
What We Offer
  • Competitive Salary: $40,000-$50,000 per year, depending on experience.
  • Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.