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Strategic Account Manager

1 month ago

Étreux, Hauts-de-France, United States Launch Labs Full time

About the Role:

We're seeking a highly motivated and experienced Strategic Account Manager to join our growing sales team at Launch Labs. In this role, you'll have the exciting opportunity to work closely with our largest customers, serving as their trusted partner and strategic advisor. Your primary focuses will be to maintain and increase revenue in key strategic accounts, expand named high potential accounts, and sell key net new accounts.

About the Job:

  • Establish and maintain a mapping of key relationships within your accounts, including user influencers, champions, technical influencers, and economic buyers.
  • Understand the unique needs and objectives of each customer and proactively identify opportunities to expand product adoption and drive incremental value.
  • Collaborate with customers to understand the value of our product and measure the effectiveness of our product in meeting their goals and objectives.
  • Partner with our customer success team to develop and implement strategic account plans to drive customer retention, renewal, and expansion.
  • Run net-new inbound deals of a certain threshold from marketing qualified lead, through demos, trials, and value-proving processes.
  • Work closely with our marketing team to create targeted campaigns and initiatives to enhance customer engagement and promote product adoption.
  • Work closely with our Business Development team to create targeted campaigns and initiatives to enhance drive net new conversations at existing enterprise accounts and key prospect targets.
  • Accurately deliver revenue forecasts: reliably and consistently deliver pipeline forecasts and insights that build confidence that we will meet or exceed our targets.

What You'll Need:

  • 5+ years of experience managing a book of enterprise customers, ideally in a strategic account management or sales role (think $50k+ deals).
  • A proven track record of generating expansion revenue and improving net revenue retention through strategic selling.
  • The ability to build and nurture relationships with key stakeholders at all levels of an organization, from end users to C-suite executives.
  • Excellent communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences.
  • A collaborative mindset with experience working cross-functionally to achieve common goals.
  • Self-motivated and driven with a passion for delivering exceptional customer experiences.
  • Share our values: Own it, growth mindset, team integrity, experiment & iterate, customer empathy.
  • Bonus: you've sold to a technical audience in a previous role, or have prior experience selling within the DevOps space.

About Us:

We're proudly Great Place to Work Certified 100% of our surveyed team members said Launch Labs is a great place to work, and we received a 94% average Trust Index Score from our team members.

We believe the more perspectives we embrace, the stronger our team. We recruit the best and welcome people of all backgrounds regardless of race, religion, sexual orientation, gender identity, national origin, age, or ability. With a focus on respect and a commitment to continuous learning, we're building an inclusive culture that supports our team in doing their best work.

We work hard to provide our full-time team members perks that make their lives better by offering:

  • Boundaryless working style.
  • Flexible vacation.
  • A commitment to continued learning and development.
  • Fitness reimbursements.
  • Top-of-the-line equipment.
  • Flexible parental leave + top-up.
  • Social Connection.