Culinary and Service Operations Lead

2 weeks ago

San Francisco, California, United States Live Nation Full time

Position Overview:

About Us:

Live Nation Entertainment stands as the premier global entity in live entertainment, encompassing renowned leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. With Ticketmaster leading the way in event ticketing, we proudly facilitate the sale of over 500 million tickets each year, serving more than 12,000 clients across the globe. Live Nation Concerts is the foremost promoter of live entertainment, orchestrating over 40,000 events and 100+ festivals annually for nearly 4,000 artists in over 40 countries. Our Media & Sponsorship division connects over 1,000 brands with the 98 million fans who attend our events each year. For more information, please visit our website.

Our Concerts Division is where tours originate, artists flourish, and fans revel in the excitement of live performances. We cultivate a vibrant and energetic workplace, offering numerous opportunities for growth. Our benefits include complimentary concert tickets, pet-friendly offices, and progressive perks such as student loan reimbursement and support for adoption and fertility. Recognized as a Great Place to Work and one of People Magazine's 50 Companies that Care, we are dedicated to fostering a sense of belonging and helping you achieve both your professional and personal aspirations. Live music is our passion, and we invite you to join us.

Your Profile:

We seek individuals who are enthusiastic, driven, and possess an entrepreneurial mindset. If you resonate with these qualities, we encourage you to explore this opportunity further.

Key Responsibilities:

  • Uphold standards regarding staff attire, service quality, food presentation, and guest interactions.
  • Create a welcoming environment by managing lighting, temperature, music volume, and cleanliness.
  • Provide assistance and support to staff in their respective roles as needed.
  • Lead daily pre-shift meetings in an engaging and motivational manner.
  • Facilitate informative and inspiring pre-shift discussions.
  • Engage directly with trainers and trainees.
  • Conduct thorough table visits to ensure guest satisfaction.
  • Identify and address potential issues proactively.
  • Assist in staff scheduling, managing voids/closing comps, liquor inventory, and end-of-shift checkouts.
  • Ensure compliance with cash handling policies and manage bank responsibilities.
  • Support bartenders and servers with change requests.
  • Maintain safety and sanitation standards, holding staff accountable.
  • Collaborate and communicate effectively with all departments.
  • Manage liquor orders and oversee inventory processes for bars.
  • Monitor labor costs during shifts, with particular attention to overtime.
  • Work closely with the special events team to ensure proper staffing and food and beverage requirements for events.
  • Accurately account for special event close-outs.
  • Verify labor system accuracy at the end of shifts.
  • Oversee parties and special events in designated areas.
  • Guide staff in delivering exceptional guest service in accordance with established service protocols.
  • Conduct performance evaluations and ensure adherence to disciplinary procedures.
  • Participate in the recruitment and training of hourly staff members.
  • Develop strategies to enhance revenue generation.

Qualifications:

Required:

  • TIPS and RAMP/Responsible Alcohol Awareness Training Certification or equivalent.
  • Willingness to work late hours.
  • Understanding of restaurant and bar operations.
  • Basic knowledge of state, federal, and local liquor laws, retail operations, and computer software (Microsoft Office Suite).
  • Strong leadership, guest relations, decision-making, and scheduling skills.
  • Ability to foster positive interactions with staff and guests, prioritize tasks, motivate team members, and resolve conflicts tactfully.
  • High School diploma.

Preferred:

  • Familiarity with Point of Sales systems.
  • Some college education or a degree.

Physical Demands/Working Environment:

The work environment is fast-paced, often loud, and can be stressful. The position requires prolonged periods of standing and the ability to lift or move up to 35 lbs using proper techniques.

Commitment to Diversity:

We are dedicated to our people and prioritize diversity and inclusion. You will work in an environment that encourages you to bring your authentic self to work. We strive to support a healthy work-life balance and provide opportunities for professional and personal growth. We welcome applications from individuals of all backgrounds and experiences.

Equal Employment Opportunity:

Live Nation is committed to equal employment opportunities for all applicants, regardless of various protected characteristics. We will consider qualified applicants with criminal histories in accordance with applicable laws.

Hiring Practices:

This job description is intended to convey the general nature and level of work performed by employees in this role. It is not designed to be an exhaustive list of all duties, responsibilities, and qualifications required.

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