Medical Office Coordinator

3 days ago

Carmel, Indiana, United States Goodman Campbell Brain and Spine Full time
Job Opportunity

We are seeking a dedicated and capable Medical Office Specialist to facilitate a positive experience for our patients and team. This role is responsible for routine clinical and administrative tasks to help deliver an outstanding and efficient patient experience in a fast-paced environment.

This position provides ample variety as you are given the opportunity to master multiple roles, which creates a development pathway for growth within our organization:

  • Medical Office Specialist I – fully competent in 1 to 2 positions
  • Medical Office Specialist II – fully competent in 2 to 3 positions
  • Medical Office Specialist III – fully competent in 3 or more positions

As you learn and grow in the role, you will have the opportunity to learn multiple positions – front desk, patient rooming and check out – to become an integral part of our team.

To be successful in this role, you should exhibit exceptional customer service abilities to align with Goodman Campbell's dedication to a positive patient experience. Outstanding employees in this role are detailed, accurate and efficient while striving to deliver the highest level of patient service.

Key Responsibilities

  • Facilitate a positive experience for patients and team
  • Perform routine clinical and administrative tasks
  • Master multiple roles to create a development pathway for growth
  • Exhibit exceptional customer service abilities
  • Deliver the highest level of patient service

Requirements

  • Genuine dedication to excellent customer service
  • Exceptional attention to detail
  • A can-do attitude that does not hesitate to jump in to help others
  • Respect for organizational policies, procedures, systems, and objectives
  • Alignment with HIPAA regulations
  • Ability to drive to efficiency and accuracy in a fast-paced environment
  • Ability to collaborate and communicate clearly
  • Ability to respectfully interact with physicians, providers, peers and patients
  • Ability to work independently
  • Ability to use Microsoft Office (Outlook, Word, Excel) and electronic health record system (NextGen)

Educational and Experience Requirements

Education: High school diploma or equivalent

Preferred Experience: 3-5 years of experience in a physician office or hospital setting, 1-3 years of experience in neurosurgery or spine surgery

Physical Demands

Substantial amount of patient interaction requiring standing, bending and stooping

Moderate to heavy patient volume requiring efficiency and speed

Occasional moderate lifting

Able to sit for an extended period of time in focused work

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