Healthcare Office Coordinator

2 months ago

Carmel, Indiana, United States FREEDOM HEALTHWORKS LLC Full time
Job Overview

Freedom Healthworks LLC is seeking a dedicated Medical Receptionist to enhance our operations within the healthcare sector.

Key Qualifications

  • Exceptional communication abilities, both verbal and written
  • Professional and approachable attitude when engaging with patients and healthcare staff
  • Proficient in multitasking and managing various responsibilities
  • Strong attention to detail
  • Familiarity with electronic health records (EHR)
  • Basic understanding of medical terminology and office protocols

Primary Responsibilities

  • Serve as the welcoming face of our healthcare practice
  • Greet patients and visitors warmly, ensuring a positive experience
  • Contribute ideas for enhancing the patient experience
  • Collect, verify, and input essential patient information, including demographics and insurance details
  • Provide comprehensive information regarding the facility's services and policies
  • Organize and digitize incoming documents into the patient’s electronic records
  • Deliver courteous customer service over the phone while maintaining professionalism
  • Assist in various tasks to ensure an excellent patient experience
  • Perform additional duties as required

Essential Functions

  • Manage appointment scheduling and maintain the office calendar
  • Respond to phone calls and retrieve messages promptly
  • Ensure the waiting area is inviting and comfortable for patients
  • Schedule appointments using the office management system
  • Process copayments and manage incoming payments
  • Organize and maintain patient medical records
  • Collaborate with healthcare team members, including nurses and physicians
  • Alert appropriate personnel in emergencies or urgent situations
  • Facilitate communication between physicians and patients or external providers as directed

Success Factors

  • Proficient in using computer systems for data entry and information processing
  • Experience in direct public interaction and customer service
  • Adept at analyzing information to make informed decisions
  • Skilled in organizing and prioritizing tasks effectively
  • Capable of resolving conflicts and negotiating with others

Performance Expectations

  • Demonstrate honesty and integrity
  • Be accountable for results
  • Exhibit attention to detail and thoroughness in tasks
  • Maintain a professional workplace environment
  • Show sensitivity to the needs and feelings of others
  • Be willing to embrace responsibilities and challenges

Why This Opportunity Stands Out

At Freedom Healthworks, we empower healthcare professionals to take charge of their practices. Our mission is to support physicians in managing their operations, allowing them to focus on patient care without unnecessary constraints. Together, we aim to foster meaningful relationships between healthcare providers and patients.

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