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Healthcare Office Coordinator

2 months ago

Carmel, Indiana, United States FREEDOM HEALTHWORKS LLC Full time
Job Overview

Freedom Healthworks LLC is seeking a dedicated Medical Office Assistant to enhance our patient care experience in a dynamic healthcare environment.

Key Qualifications

  • Exceptional verbal and written communication abilities
  • Professional and approachable attitude when engaging with patients and healthcare staff
  • Strong multitasking skills and the ability to prioritize effectively
  • Meticulous attention to detail
  • Familiarity with electronic health records (EHR)
  • Basic understanding of medical terminology and office operations

Primary Responsibilities

  • Serve as the welcoming face of our Direct Primary Care practice
  • Greet patients and visitors warmly, ensuring a positive experience
  • Offer suggestions for enhancing the overall patient experience
  • Collect, verify, and input essential patient information, including demographics and insurance details
  • Provide comprehensive information regarding our services, policies, and procedures
  • Organize and index incoming documents into the patient’s electronic chart or filing system
  • Deliver courteous customer service over the phone while maintaining professionalism
  • Assist in various tasks to ensure an excellent patient experience
  • Perform additional duties as assigned

Essential Functions

  • Manage appointment scheduling and maintain the office calendar
  • Answer phone calls and retrieve messages promptly and professionally
  • Ensure the waiting area is inviting and comfortable for patients
  • Schedule appointments using the office management system
  • Collect copayments and process incoming payments efficiently
  • Organize and maintain patient medical records accurately
  • Collaborate with healthcare team members, including nurses and physicians
  • Alert appropriate personnel in emergencies or urgent situations
  • Facilitate communication between physicians and patients or external providers as directed

Success Attributes

  • Proficient in computer systems and software for data entry and information processing
  • Skilled in public interaction and customer service
  • Adept at problem-solving and decision-making
  • Organized and capable of planning and prioritizing tasks effectively
  • Experienced in conflict resolution and negotiation

Performance Expectations

  • Exhibit honesty and integrity in all actions
  • Demonstrate accountability for outcomes
  • Pay close attention to detail and thoroughness in completing tasks
  • Maintain a professional atmosphere in the workplace
  • Show sensitivity to the needs and feelings of others
  • Willingness to embrace responsibilities and challenges

Why This Role is Valuable

At Freedom Healthworks, we empower physicians to take control of their practices and foster meaningful relationships with their patients. Our mission is to support healthcare providers in delivering exceptional care without barriers or frustrations. Together, we can make a difference in the lives of those we serve.