Guest Services Associate I
1 week ago
We are seeking a highly skilled and enthusiastic Guest Services Associate to join our team at Wyndham Destinations. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Guest Registration and Check-in: Welcome guests, verify their reservations, and provide them with a warm and personalized check-in experience.
- Front Desk Operations: Manage the front desk, handle guest inquiries, and resolve any issues or concerns in a professional and courteous manner.
- Room Assignments and Key Distribution: Assign rooms to guests, distribute keys, and ensure that all rooms are clean and ready for occupancy.
- Cash Handling and Transactions: Process cash and credit card transactions, balance cash receipts, and perform other cashier/money handling responsibilities.
- Guest Services: Provide guests with information about the resort, local attractions, and services, and assist them with any requests or needs they may have.
- Communication and Problem-Solving: Communicate effectively with guests, colleagues, and management, and resolve any issues or concerns in a professional and courteous manner.
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to read, write, and understand English.
- Customer Service Experience: Have previous experience in customer-facing roles, with a proven track record of providing exceptional customer service.
- Problem-Solving Skills: Possess strong problem-solving skills, with the ability to think critically and resolve issues in a professional and courteous manner.
- Basic Math Skills: Have basic math skills and knowledge of proper cash handling procedures.
- Teamwork and Adaptability: Be a team player, with the ability to work in a fast-paced environment and adapt to changing situations.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, life and accident coverage, disability insurance, and a 401(k) plan with employer match. We also offer paid time off, parental leave, and holidays, as well as a wellness program and employee assistance program.
Why Join Our TeamAt Wyndham Destinations, we are committed to providing exceptional customer service and creating memorable experiences for our guests. We are a dynamic and inclusive team, with a passion for hospitality and a commitment to excellence. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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