Office Manager Project Coordinator

5 days ago


Cincinnati, Ohio, United States Floor Coverings International of Cincinnati East Full time
About Floor Coverings International of Cincinnati East

We are a team of professionals passionate about delivering exceptional service to our customers in the flooring industry.

We value teamwork, customer satisfaction, and continuous improvement.

Job Summary

We are seeking an experienced Office Manager/Project Coordinator to join our team at Floor Coverings International of Cincinnati East.

The successful candidate will be responsible for managing the day-to-day operations of our office, coordinating with sales staff and installers, and ensuring seamless customer experiences.

Key Responsibilities
  • Marketing & Customer Relations
    • Own the customer journey from initial contact to product completion and beyond.
    • Efficiently schedule appointments for our Design Associates.
    • Assist in developing, managing, and implementing local marketing initiatives.
    • Support and participate in home shows and events.
  • Financials
    • Update QuickBooks with all job-related items as they occur.
    • Generate job costing reports for all completed installations.
    • Track, prepare, and manage timely payment of business-related expenses.
  • Production
    • Meet with sales staff to review recent sales and review customer expectations and product orders.
    • Accurately order all necessary products for jobs and follow up on delivery.
    • Coordinate schedules between customers and installers for efficient job scheduling.
    • Confirm scope of work and compensation with installers prior to start of job.
    • Keep customers informed about ongoing installation details and job progress.
  • Continuous Improvement
    • Strong desire and work ethic to meet aggressive goals that drive the business forward.
    • Seek improvement through ongoing training both internally and externally.
    • Make decisions and act in alignment with Floor Coverings International's core values and mission.
Requirements
  • Be a customer advocate and prioritize customer satisfaction.
  • Desire to be part of a team that provides exceptional service while taking care of each other.
  • 1-3 years of experience in a related field is preferred.
  • Strong communication skills, particularly over the phone.
  • Exceptionally organized and detail-oriented, with strong multitasking abilities.
  • Experience in bookkeeping using QuickBooks is preferred.
  • Capable of working independently without constant supervision.
Benefits
  • Full-time position with bonus incentives for exceeding expectations on key items.
  • Initial and ongoing training and development resulting in job success and attainment of career goals.
  • Annual company convention in Mexico awarded for hitting Personal and Company Goals.
  • Use of the company vehicle or mileage reimbursement for work-related activities.

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