Customer Success Specialist

2 weeks ago

Plano, Texas, United States Palo Alto Networks Full time

Job Overview

Your Career Path

At Palo Alto Networks, our Customer Success Specialists play a vital role in ensuring that our clients achieve their goals. They are integral to our organization’s achievements, collaborating closely with customers, partners, and their exceptional teammates. The success of our customers is our success, and we are committed to delivering outstanding service.

Your Contributions

  • Accelerated Value Realization: Assess customer needs, providing support and direction throughout the customer journey to guarantee a swift and effective implementation of our solutions.
  • Product Authority: Serve as the subject matter expert on our offerings, partnering with product and engineering teams to maximize the value our customers and partners derive from our solutions.
  • Enhance Product Utilization: Maintain ongoing communication with clients to promote the adoption of our products by leveraging new functionalities and creating innovative use cases.

Qualifications:

Your Background

  • Proven experience as a Security Incident Responder or in a SOC analyst/manager role.
  • Familiarity with technologies such as SOAR, EDR, SIEM, NGFWs, or cloud-based solutions.
  • Experience in customer-facing positions.
  • Understanding of various enterprise security and IT products, processes, and ecosystems.
  • Basic knowledge of Linux system administration and troubleshooting.
  • Ability to thrive under pressure and prioritize tasks effectively.
  • Proficiency in developing and maintaining scripts in Python or JavaScript is advantageous.
  • Fluency in Spanish is a plus.

Team Dynamics

To remain at the forefront of the industry, it is essential to anticipate changes and adapt accordingly. As a leading cybersecurity firm, we are constantly evolving to counteract emerging cyber threats and enhance our product offerings. Our Product Management team plays a crucial role in this process.

This team provides essential support for our products, serving as a knowledge base for our Systems Engineers, staying informed about the market landscape, and implementing technical solutions based on client feedback and requirements. As the landscape of threats and technology shifts, we proactively adjust to fulfill our mission.

Our Commitment to Diversity

We are innovators who aspire to achieve great things, take calculated risks, and challenge the conventional norms of cybersecurity. Our mission cannot be accomplished without diverse teams working collaboratively.

Palo Alto Networks is dedicated to providing reasonable accommodations for all qualified individuals with disabilities. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to various legally protected characteristics.

  • Customer Success Specialist

    5 days ago

    Plano, Texas, United States SmithRx Full time

    Job Description**About SmithRx**SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. With...

  • Client Success Specialist

    1 week ago

    Plano, Texas, United States yieldWerx Semiconductor Full time

    YieldWerx Semiconductor is a premier provider of software solutions tailored for the semiconductor industry, dedicated to helping manufacturers enhance yield and minimize defects. We are in search of a skilled Client Success Specialist to become an integral part of our team, focusing on customer satisfaction and software adoption. Position Overview: As a...

  • Customer Success Specialist

    2 weeks ago

    Plano, Texas, United States Palo Alto Networks Full time

    Job OverviewCompany OverviewAt Palo Alto Networks, our mission is clear:To be the cybersecurity partner of choice, safeguarding our digital existence.We envision a world where each day is more secure than the last. Our foundation is built on challenging norms and innovating the cybersecurity landscape, and we seek forward-thinkers who share our commitment to...

  • Client Success Specialist

    2 weeks ago

    Plano, Texas, United States FinThrive Full time

    About FinThriveFinThrive is at the forefront of innovation within the healthcare sector.Award-Winning Workplace CultureAt FinThrive, we pride ourselves on our vibrant and committed culture, making it a remarkable place to work. Explore our latest recognitions atEmployee Benefits and PerksFinThrive is dedicated to enhancing the employee experience by...

  • Customer Success Strategist

    2 weeks ago

    Plano, Texas, United States Chargeback Gurus Full time

    Chargeback Gurus Fintech Pvt Ltd | Full timeCustomer Success StrategistCompany Overview:Chargeback Gurus (CBG) is recognized as one of the fastest-growing companies in the fintech sector, specializing in chargeback management and analytics solutions that enhance customer satisfaction and encourage repeat business. Our innovative approach combines deep data...

  • Customer Success Manager

    5 days ago

    Plano, Texas, United States Lucernex Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Lucernex. As a key member of our Customer Success Team, you will be responsible for ensuring the long-term success of our customers by developing and maintaining strong relationships with key business executives and stakeholders.Key...

  • Customer Success Manager

    3 days ago

    Plano, Texas, United States PathSpot Full time

    Job DescriptionOverviewPathSpot is a leading provider of food safety solutions, dedicated to helping the food industry prevent foodborne illnesses. As a Customer Success Manager, you will play a critical role in driving customer satisfaction and growth.Key ResponsibilitiesBuild and Maintain Customer RelationshipsDevelop and maintain strong relationships with...

  • Enterprise Customer Success Manager

    2 days ago

    Plano, Texas, United States Progress Learning Full time

    **About Us**At Progress Learning, we're dedicated to empowering educators with personalized teaching tools and support to help students master state standards.**Job Summary**We're seeking a seasoned Enterprise Customer Success Manager to join our team. As a key member of our sales and customer success team, you'll be responsible for developing and...

  • Client Success Specialist

    2 weeks ago

    Plano, Texas, United States Lucernex Full time

    Company OverviewLucernex is a vibrant and rapidly expanding SaaS organization recognized among DFW's Top 100 Fastest Growing Private Companies for two consecutive years. Position SummaryWe are thrilled to present an exceptional opportunity within our Customer Success Team for a dedicated Customer Success Manager. This role is pivotal in fostering strong...

  • Client Success Specialist

    5 days ago

    Plano, Texas, United States Lucernex Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Lucernex. As a key member of our Customer Success Team, you will be responsible for ensuring the long-term success of our customers by developing and maintaining strong relationships with key business executives and stakeholders.Key...

  • Insurance Customer Success Manager

    6 days ago

    Plano, Texas, United States HerrinHR Full time

    About the RoleHerrinHR is seeking a highly skilled Insurance Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for maintaining and cultivating client relationships, driving business growth, and ensuring customer satisfaction and retention.Key ResponsibilitiesMaintain and cultivate client relationships while...

  • Client Success Specialist

    2 weeks ago

    Plano, Texas, United States Lucernex Full time

    Company Overview: Lucernex is a vibrant and rapidly expanding SaaS organization recognized among DFW's Top 100 Fastest Growing Private Companies for two consecutive years. Position Summary: We are thrilled to present an exceptional opportunity within our Customer Success Team for a dedicated Customer Success Manager. Role Responsibilities: This position will...

  • Logistics Coordinator and Customer Support Specialist

    2 weeks ago

    Plano, Texas, United States Texas Impound Services, LLC Full time

    Logistics Coordinator and Customer Support SpecialistWe are looking for a dedicated logistics coordinator and customer support specialist to enhance our team. The logistics coordinator will oversee vehicle intake and release, manage truck dispatch, and ensure accurate record-keeping in compliance with state regulations. In the role of customer support...

  • Customer Relations Specialist

    2 weeks ago

    Plano, Texas, United States Vibrant Full time

    Customer Relations Specialist - VibrantLocation: RemoteTime Type: Full timeJob Overview: Vibrant is a leading agency dedicated to providing exceptional service in the insurance sector. We pride ourselves on our commitment to client satisfaction and our innovative approach to insurance solutions.Key Responsibilities:Deliver prompt and precise customer support...

  • Technical Customer Support Specialist

    2 weeks ago

    Plano, Texas, United States ConsultNet Full time

    Technical Customer Support SpecialistConsultNet, a burgeoning entity in the manufacturing sector, is on the lookout for skilled customer support specialists with a strong technical background to enhance our team. This position entails operating within a network operations center, managing incoming inquiries from clients facing technical or mechanical...

  • Customer Engagement Specialist

    2 weeks ago

    Plano, Texas, United States Eli and Co Full time

    Customer Engagement Specialist | Full Time | Immediate HireLocation: RemoteWeekly Compensation: Competitive SalaryAre you skilled in customer relations, retail, hospitality, or similar fields? Are you seeking a more professional opportunity with enhanced compensation, flexible hours, and career growth? If so, we invite you to explore this opportunity with...

  • Customer Service Sales Specialist

    1 week ago

    Plano, Texas, United States Goodyear Full time

    Customer Service Sales SpecialistCompany: GoodyearAbout Us: Goodyear is a leading automotive service provider dedicated to enhancing customer satisfaction and experience. We pride ourselves on offering a dynamic and engaging work environment, complemented by competitive compensation and a comprehensive benefits package that includes medical plans, 401(k),...

  • Client Success Strategist

    2 weeks ago

    Plano, Texas, United States Lucernex Full time

    Company Overview:Lucernex is a rapidly expanding SaaS organization recognized among DFW's Top 100 Fastest Growing Private Companies for two consecutive years. Position Summary:We are thrilled to present an exceptional opportunity within our Customer Success Team for a dedicated Customer Success Manager. Key Responsibilities:As a Customer Success Manager, you...

  • Customer Support Specialist

    2 weeks ago

    Plano, Texas, United States Flex Personnel Full time

    Job Title:Contact Center RepresentativeCompany Overview:At Flex Personnel, we are committed to fostering a culture that values health and success through collaboration and mutual support. Together, we strive for excellence.Job Description:We Are Looking ForA motivated and diligent Contact Center Representative to become a vital part of our customer service...

  • Customer Relationship Management Specialist

    2 weeks ago

    Plano, Texas, United States Ascendion Inc. Full time

    About Ascendion Inc.:Ascendion Inc. is a comprehensive provider of digital engineering solutions. We design and oversee software platforms and products that drive growth and create engaging experiences for both consumers and employees. Our expertise spans across engineering, cloud services, data management, experience design, and talent acquisition...