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Customer Relations Specialist

2 months ago

Plano, Texas, United States Vibrant Full time
Customer Relations Specialist - Vibrant

Location:
Remote

Time Type:
Full time

Job Overview:
Vibrant is a leading agency dedicated to providing exceptional service in the insurance sector. We pride ourselves on our commitment to client satisfaction and our innovative approach to insurance solutions.

Key Responsibilities:
  • Deliver prompt and precise customer support by handling incoming inquiries, investigating issues, and addressing questions related to coverage, billing, and policies.
  • Assist clients in rewriting or generating new insurance policies by suggesting suitable coverages and products tailored to their needs.
  • Engage in continuous professional development by participating in various training programs offered by Vibrant.
  • Enhance customer service expertise by proactively learning additional processes and specific procedures to better assist clients.
  • Acquire a comprehensive understanding of departmental workflows and protocols.

Qualifications:
Education:
High School Diploma or equivalent

Experience:
Minimum of 1 year in a relevant role

Licenses/Certifications:
Valid Property & Casualty insurance license

Vibrant is committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered.