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Logistics Coordinator and Customer Support Specialist
2 months ago
We are looking for a dedicated logistics coordinator and customer support specialist to enhance our team. The logistics coordinator will oversee vehicle intake and release, manage truck dispatch, and ensure accurate record-keeping in compliance with state regulations. In the role of customer support specialist, you will serve as a vital link, offering product and service information while effectively addressing customer inquiries. The ideal candidate should possess patience, empathy, and excellent communication skills. Customer feedback is crucial, and strong problem-solving abilities are necessary for success in this position.
Key Responsibilities:- Handle incoming calls and manage sales inquiries
- Assess customer needs and foster relationships through effective dialogue
- Deliver precise information and resolve complaints efficiently
- Keep detailed records of interactions and provide drivers with timely updates
- Prior experience in customer support
- Proficient phone handling and active listening abilities
- Knowledge of CRM systems
- Customer-focused mindset and flexibility
- Outstanding communication and time management skills
Texas Impound Services LLC is committed to being an equal opportunity employer that embraces diversity and inclusivity. We provide a nurturing work environment and competitive compensation for our dedicated team members.
