Technical Support Analyst

1 week ago


Piscataway, New Jersey, United States IPolarity LLC Full time
Job Overview

Position: Technology Support Specialist / Helpdesk Analyst

Location: Remote (Candidates must be located in Mexico)

Contract Duration: 12 Months+

Role Summary

The Technology Support Specialist is tasked with delivering technical assistance related to computer systems and software, alongside systems analysis and administration within a diverse vendor environment.

This position is crucial for providing support to various client offices globally.

Key Responsibilities
  • Setup, configure, and maintain computer hardware, software, and peripherals (including phones and printers) across multiple platforms (PC/Mac/Chrome).
  • Assist engineering teams in troubleshooting complex network and enterprise issues.
  • Research and propose enhancements, upgrades, and innovations in technology that align with Helpdesk and organizational objectives.
  • Develop, prepare, test, and deploy operating system images for workstations.
  • Facilitate workstation and computer relocations as necessary.
  • Contribute to the security of the corporate environment by managing access controls and antivirus solutions across various software and hardware.
  • Document all support requests thoroughly in the IT ticketing system, from ticket creation to resolution.
  • Maintain and enhance the IT knowledge base within the ticketing system.
  • Keep a daily log of activities and submit reports as required.
  • Assist in creating and maintaining processes for supporting cloud-based applications and platforms.
  • Oversee daily audio-visual operations and service delivery, ensuring readiness of AV equipment.
  • Provide second-level support for audio/visual platforms.
  • Engage professionally with clients, demonstrating exceptional customer service skills.
  • Track and manage assets and inventory distributed to end-users, ensuring adequate stock levels.
  • Handle IT procurement tasks, including purchase orders, invoices, and vendor interactions.
Qualifications

Required Certifications: CompTIA and/or Microsoft certifications such as A+, Network+, MCP, etc.

Experience: Minimum of 5 years in multi-vendor (PC/Mac/Chrome) hardware and mobile device support, systems administration, and service desk operations.

Skills: Strong customer service, analytical, and problem-solving abilities with the capacity to manage multiple tasks effectively.

This position is fully remote.



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