Technical Support Specialist
1 week ago
Position: Technology Support Specialist / Helpdesk Analyst
Location: Remote (Candidates from Mexico only)
Contract Duration: Long-term
Role SummaryThe Technology Support Specialist is tasked with delivering technical assistance related to computer systems and software, performing systems analysis, and managing information services in a diverse vendor environment.
This position is pivotal in providing support to various client offices globally.
Key Responsibilities- Set up, configure, and maintain computer hardware, software, and peripherals in a multi-vendor environment.
- Assist technical teams in resolving complex network and enterprise issues.
- Research and propose enhancements and upgrades to technologies that align with business objectives.
- Develop, test, and deploy operating system images for workstations.
- Facilitate workstation relocations as necessary.
- Ensure the security of the corporate environment by managing access controls and antivirus solutions.
- Document all support requests thoroughly in the IT ticketing system from initiation to resolution.
- Maintain and enhance the IT knowledge base within the ticketing system.
- Keep a daily log of activities and submit necessary reports.
- Assist in the development and maintenance of processes for cloud-based applications.
- Oversee daily audio-visual operations, ensuring equipment readiness.
- Provide second-level support for audio-visual platforms.
- Engage professionally with clients, demonstrating exceptional customer service skills.
- Track and manage inventory distributed to end-users.
- Handle IT procurement tasks, including purchase orders and vendor interactions.
Required certifications include CompTIA and/or Microsoft certifications such as A+, Network+, MCP, etc.
Extensive experience in PC support, systems administration, and service desk operations is essential.
Demonstrated proficiency with Active Directory, Office 365, networking fundamentals, and audio-visual technologies is required.
A minimum of five years of experience in supporting multi-vendor hardware and mobile devices is necessary.
Strong analytical, problem-solving, and customer service skills are critical for success in this role.
This position is fully remote.
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