Technical Support Specialist

1 week ago


Piscataway, New Jersey, United States IPolarity LLC Full time
Job Overview

Position: Technology Support Specialist / Helpdesk Analyst

Location: Remote (Candidates from Mexico only)

Contract Duration: Long-term

Role Summary

The Technology Support Specialist is tasked with delivering technical assistance related to computer systems and software, performing systems analysis, and managing information services in a diverse vendor environment.

This position is pivotal in providing support to various client offices globally.

Key Responsibilities
  • Set up, configure, and maintain computer hardware, software, and peripherals in a multi-vendor environment.
  • Assist technical teams in resolving complex network and enterprise issues.
  • Research and propose enhancements and upgrades to technologies that align with business objectives.
  • Develop, test, and deploy operating system images for workstations.
  • Facilitate workstation relocations as necessary.
  • Ensure the security of the corporate environment by managing access controls and antivirus solutions.
  • Document all support requests thoroughly in the IT ticketing system from initiation to resolution.
  • Maintain and enhance the IT knowledge base within the ticketing system.
  • Keep a daily log of activities and submit necessary reports.
  • Assist in the development and maintenance of processes for cloud-based applications.
  • Oversee daily audio-visual operations, ensuring equipment readiness.
  • Provide second-level support for audio-visual platforms.
  • Engage professionally with clients, demonstrating exceptional customer service skills.
  • Track and manage inventory distributed to end-users.
  • Handle IT procurement tasks, including purchase orders and vendor interactions.
Qualifications

Required certifications include CompTIA and/or Microsoft certifications such as A+, Network+, MCP, etc.

Extensive experience in PC support, systems administration, and service desk operations is essential.

Demonstrated proficiency with Active Directory, Office 365, networking fundamentals, and audio-visual technologies is required.

A minimum of five years of experience in supporting multi-vendor hardware and mobile devices is necessary.

Strong analytical, problem-solving, and customer service skills are critical for success in this role.

This position is fully remote.



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