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IT Support Specialist

2 months ago

Piscataway, New Jersey, United States Contract Leasing Corporation Full time
Job Overview

Position Title: IT Support Specialist / Business Analyst

Department: Information Technology

Reporting To: Technology Manager

Objective: This role serves as an IT Support Specialist within a streamlined IT department, catering to a rapidly expanding organization that operates entirely on software as a service (SaaS) platforms. The successful candidate will be a proactive individual with a solid grasp of business processes, proficient in MS Excel, and experienced in configuring reporting and business applications. Additionally, the candidate will possess a diverse set of fundamental IT skills to effectively function as a front-line support resource. They will be adept at independently researching and resolving a variety of basic PC and small office networking challenges, while also managing external support services when necessary.

Key Responsibilities:

  • Front-Line Support for Employees
    • Assess employee inquiries regarding user, application, or network/hardware issues.
    • Determine when to resolve issues directly or escalate to the appropriate support vendor.
  • Maintenance of Windows, Networks, and PCs
    • Diagnose and resolve PC and minor network problems.
    • Set up and configure PCs for new employees.
    • Document processes and procedures.
  • Telephony Management
    • Establish and troubleshoot hosted IP phone systems.
  • Business Analysis
    • Configure Jet Reports and MS Power BI reports and dashboards.
    • Manage MS Dynamics CRM reporting and limited application configurations.
    • Set up BP Logix Process Director workflows, timelines, forms, and reporting.
    • Quickly develop and implement solutions following Agile methodologies.
    • Critically analyze information from various sources, resolve discrepancies, and synthesize findings into clear documentation.
    • Assess current business processes and systems to identify gaps and opportunities for enhancement.
    • Create business intelligence reports to support key performance indicators (KPIs), performance, and profitability.

Qualifications and Skills:

  • Proven ability to independently research and resolve issues.
  • Capacity to manage multiple tasks in a dynamic environment.
  • Highly organized and self-motivated.
  • Strong time management, organizational, and communication skills; both verbal and written.
  • Demonstrated proficiency in MS Excel, including basic functions and pivot tables; VBA skills are advantageous.
  • Experience in troubleshooting basic network and PC issues.
  • Understanding of creating and adhering to business process flows.
  • Experience configuring two or more of the following applications:
    • Jet Reports
    • MS Power BI
    • MS Dynamics CRM
    • BP Logix Process Director
    • MS Business Central

Education: A BA/BS Degree in business analysis, finance, or information technology, with 2-4 years of relevant analyst/IT experience, or a BA/BS in another field with 4-6 years of pertinent experience in application configuration and reporting.

Work Environment and Physical Demands:

  • Regularly required to sit and use hands/fingers to operate a keyboard. Occasionally required to stand, walk, and reach with arms and hands.
  • Vision requirements include close vision.
  • Typical office environment, usually quiet, requiring the operation of a personal computer, photocopier, fax machine, calculator, telephone, etc.

The above description outlines the primary responsibilities and duties associated with this position. It is not intended to be an exhaustive list of all tasks, responsibilities, or requirements.