Client Success Associate

2 weeks ago


Austin, Texas, United States GLG Full time

Role of the Client Success Associate:

The Client Success Associate is integral to delivering outstanding support and fostering relationships with GLG Network Members. This position involves proactive engagement with members through various outreach initiatives, aimed at enhancing their overall experience and satisfaction.

Key Responsibilities:

  • Provide exceptional support to approximately 1,000,000 GLG Network Members
  • Communicate daily with members through phone, chat, and email
  • Manage multiple tasks efficiently in a dynamic environment
  • Employ strong communication skills to offer solutions and guidance to members
  • Participate in outbound outreach initiatives to empower members for success

Qualifications:

  • Proficiency in Spanish or Portuguese is advantageous
  • Commitment to delivering high-quality customer service and collaboration
  • Excellent written and verbal communication abilities
  • Detail-oriented with strong problem-solving skills
  • Adept at learning quickly in a technology-driven setting
  • Familiarity with online ticketing platforms such as Zendesk

Company Benefits:

  • Comprehensive medical, dental, and vision insurance
  • Flexible paid time off and company holidays
  • 401(k) and Roth 401(k) plans with employer matching
  • Tuition reimbursement and parental leave programs
  • Support for wellbeing and access to therapy resources

Salary Range: $55,200 - $56,500 USD



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