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Client Success Advisor, 3rd Eye

2 months ago

Austin, Texas, United States Dover Corporation Full time

Position Overview:
The role of the Customer Success Specialist at 3rd Eye Environmental Solutions Group is crucial in enhancing client retention and promoting upselling opportunities by ensuring a high level of customer satisfaction.

This position is responsible for cultivating and sustaining long-term business relationships, acting as an internal advocate and liaison for clients. Key responsibilities include addressing customer inquiries, managing client accounts, and resolving issues with the support of senior management.

Key Responsibilities:
1. Serve as the primary contact for assigned accounts, fostering trust and rapport while identifying potential opportunities.
2. Analyze the customer journey, adopting a consultative approach to assist clients in overcoming challenges and achieving their objectives.
3. Facilitate communication and workflow among project team members to ensure timely deliverables.
4. Collaborate with team members to strategize upcoming client meetings.
5. Prepare necessary documentation or visuals to showcase campaign performance to clients.
6. Manage the overall relationship with assigned clients, overseeing onboarding, implementation, training, and retention efforts.
7. Establish a trusted advisor relationship to enhance the ongoing value of our products and services.
8. Develop and maintain customer success strategies and best practices.
9. Communicate effectively with both internal and external senior-level management.
10. Maintain existing customer success metrics and data as required.
11. Perform additional duties as assigned.
12. Minimal travel may be necessary.

Qualifications:
- An Associate's Degree or equivalent work experience is required.
- 3-5 years of experience in communications, marketing, sales, account management, or customer success is preferred.
- Strong verbal and written communication skills, along with strategic planning and project management capabilities.
- An analytical and process-oriented mindset is essential.
- Ability to work collaboratively across multiple departments in a fast-paced environment.
- Must be a proactive self-starter and effective multitasker.
- Strong interpersonal skills for effective communication with customers.

Core Competencies:
- Ability to build and manage collaborative relationships.
- Focus on customer impact.
- Results-driven approach.

Knowledge, Skills, and Abilities:
- Maintain the highest ethical and professional standards.
- Clearly express thoughts both orally and in writing.
- Collaborate willingly with colleagues in a cooperative spirit.
- Identify and communicate suggestions for workplace improvements.
- Take responsibility for strategic planning and project implementation.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.