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Senior Client Success Strategist

2 months ago

Austin, Texas, United States ROLLER Full time
Become a Part of ROLLER's Vision

ROLLER is at the forefront of transforming the leisure and attractions sector worldwide. Our goal is to deliver unparalleled experiences for both businesses and their guests through our state-of-the-art software solutions. With a dedicated team of over 150 professionals, we are committed to crafting something remarkable while enjoying the journey.

We are on the lookout for a Senior Client Success Strategist to enhance our team. In this pivotal role, you will collaborate closely with our key clients to ensure their success and optimize their return on investment. If you possess a strong passion for client success and a consultative approach, we invite you to join our vibrant team.

Your Responsibilities Include:

  • Relationship Management: Develop and nurture robust relationships with clients, providing strategic guidance and support.
  • Risk Management: Proactively identify and mitigate potential risks to promote client retention.
  • Product Utilization: Advocate for clients to fully leverage our products and services.
  • Product Knowledge: Attain deep knowledge of ROLLER's offerings and effectively convey their benefits to clients.
  • Client Insights: Collect and communicate client feedback to drive improvements in our products and services.
  • Performance Monitoring: Track essential performance metrics to address challenges proactively.
  • Market Awareness: Stay updated on industry trends and share valuable insights with clients.

Qualifications:

  • 5-10 years of experience in Client Success within the SaaS landscape.
  • Consultative approach complemented by excellent communication skills.
  • Demonstrated success in delivering impactful solutions for clients.
  • Adaptability to evolving environments and processes.
  • Experience in the leisure and attractions sector is advantageous.

Benefits of Joining ROLLER:

  • Competitive compensation and benefits package.
  • Supportive work culture prioritizing employee well-being.
  • Opportunities for professional growth and advancement.
  • Participation in company-wide initiatives and events.

If you are eager to contribute to the evolution of the leisure and attractions industry, consider joining ROLLER and being part of our exciting journey.