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Client Success Coordinator, 3rd Eye
2 months ago
Position Overview:
The role of the Customer Success Specialist at 3rd Eye Environmental Solutions Group is crucial for enhancing client retention and fostering upselling opportunities by ensuring a high level of customer satisfaction.
This position is responsible for cultivating and sustaining long-term business relationships, acting as an internal advocate and liaison for clients. Key responsibilities include addressing customer inquiries, managing accounts, and resolving issues with support from senior management.
Key Responsibilities:
- Serve as the primary contact for assigned accounts, establishing trust and rapport while identifying growth opportunities.
- Analyze the customer journey, employing a consultative approach to assist clients in overcoming challenges and achieving their objectives.
- Facilitate collaboration and workflow among project team members to ensure timely deliverables.
- Strategize and prepare for upcoming client meetings in collaboration with team members.
- Create necessary documentation or visuals to showcase campaign performance to clients.
- Oversee the overall relationship with assigned clients, managing onboarding, implementation, training, and retention efforts.
- Develop a trusted advisor relationship to enhance the ongoing value of our products and services.
- Maintain and refine customer success strategies and best practices.
- Communicate effectively with both internal and external senior management.
- Track and maintain existing customer success metrics and data as required.
- Perform additional duties as assigned.
- Minimal travel may be necessary.
Qualifications:
- An Associate's Degree or equivalent work experience is required.
- 3-5 years of experience in communications, marketing, sales, account management, or customer success.
- Strong verbal and written communication skills, along with strategic planning and project management abilities.
- An analytical and process-oriented mindset.
- Comfortable working across various departments in a fast-paced environment.
- A proactive team player with strong multitasking capabilities.
- Must demonstrate self-motivation and initiative.
- Ability to effectively communicate with clients via phone and in person.
- Proficient in utilizing company-provided technologies for reporting and documentation.
- Detail-oriented with a meticulous approach to documentation.
Core Competencies:
- Building and Managing Collaborative Relationships
- Customer Impact
- Results Driven
Knowledge, Skills, and Abilities:
- Uphold the highest ethical and professional standards.
- Clearly articulate thoughts both orally and in writing.
- Collaborate willingly with colleagues in a cooperative spirit.
- Identify and propose suggestions for work improvements.
- Accept responsibility for strategic planning and project implementation.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.