Client Success Strategist

2 weeks ago

Austin, Texas, United States Optimizely Full time
Overview

The Client Success Strategist (CSS) plays a pivotal role in guiding clients towards achieving their strategic goals and maximizing the value derived from our offerings.

CSSs foster product adoption, customer retention, and service expansion by acting as trusted advisors to our clients.

They possess in-depth knowledge of our offerings and technology, digital strategies, and the cultivation of a culture that harmonizes, comprehends, and leverages digital data.

By demonstrating empathy and striving to understand the challenges and needs of our clients, CSSs approach problem-solving with a constructive mindset.

Utilizing their prior experience, business insight, and technical proficiency, CSSs are the driving force that empowers clients to realize their digital aspirations.

Moreover, the CSS acts as a bridge between our organization and the client, facilitating collaboration with Product, Engineering, Sales, Professional Services, and other teams to ensure the client's voice is heard within our company.

Key Responsibilities

In collaboration with Account Executives, manage the overall relationship with a designated portfolio of 25-40 clients, concentrating on:

  • Enhancing product adoption and ensuring client retention, growth, and satisfaction.
  • Collaborating with clients to develop and implement a success plan that outlines essential goals and key performance indicators.
  • Guiding clients in adopting best practices for managing their digital initiatives and utilizing our platform effectively.
  • Assisting client teams in demonstrating program value within their organizations.

Support the advancement of the Client Success Management team by mentoring and motivating fellow CSSs through exemplary conduct and shared experiences.

Ensure accountability for deliverables both internally and among client and partner teams.

Evaluate and provide insights on client challenges related to technical implementation, marketing strategies, and fostering a culture of harmonizing, understanding, and acting on digital data.

Through regular interactions, cultivate a trusted advisory relationship with assigned clients and drive ongoing value from our solutions and services.

Coordinate the necessary resources for each meeting to achieve desired outcomes.

Identify and cultivate opportunities for new applications of our product across various organizational functions and business units.

Educate and advise on potential use cases for new or underutilized features of our platform.

Manage account-related issues and escalations.

Maintain up-to-date functional and technical knowledge of our platform.

Collaborate with service teams to develop and implement solutions to client challenges.

Gather product feedback and advocate for client needs within the organization.

Stay informed about industry trends, technology products, platforms, and partners to maintain a deep understanding of the industry and ecosystem.

Qualifications

3+ years of experience in a related role with direct client engagement, preferably in a post-sale or professional services capacity at a SaaS-based organization.

Previous experience in a Client Success Manager role or equivalent, with a proven track record of enhancing satisfaction, adoption, and retention.

Familiarity with clients of varying sizes, particularly B2C mid-market and enterprise retail organizations.

Experience collaborating with web or mobile application product and development teams.

Experience with customer data platforms (CDP), digital marketing platforms, e-commerce platforms, and a genuine enthusiasm for emerging technologies.

Project and stakeholder management skills.

Education

Bachelor's degree, with additional professional training in direct marketing being a plus.

Optimizely is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

  • Client Success Strategist

    2 weeks ago

    Austin, Texas, United States The Ladders Full time

    Client Success Strategist, The Ladders Hybrid role with flexibility in work location Why Choose The Ladders? The Ladders is an innovative platform focused on transforming the job search experience for professionals. Our mission is to empower individuals to navigate their career paths more effectively, leveraging cutting-edge technology to connect talent with...

  • Client Success Strategist

    2 weeks ago

    Austin, Texas, United States Internetwork Expert Inc Full time

    Company Overview:Internetwork Expert Inc is dedicated to simplifying 3D visualization for all. We believe that achieving simplicity in 3D content creation is essential for producing engaging visual assets at scale. Our goal is to transcend traditional 2D-3D boundaries and deliver contextual, photorealistic, and interactive experiences effortlessly through...

  • Senior Client Success Strategist

    2 weeks ago

    Austin, Texas, United States ROLLER Full time

    Become a Part of ROLLER's VisionROLLER is at the forefront of transforming the leisure and attractions sector worldwide. Our goal is to deliver unparalleled experiences for both businesses and their guests through our state-of-the-art software solutions. With a dedicated team of over 150 professionals, we are committed to crafting something remarkable while...

  • Customer Success Strategist

    1 week ago

    Austin, Texas, United States Sustainment Full time

    Job OverviewCompany Background: Sustainment is dedicated to empowering US-based manufacturers by providing innovative solutions that facilitate the establishment and management of reliable domestic supplier networks. Our mission is to transform the American manufacturing landscape into a highly interconnected, secure, and resilient ecosystem of local and...

  • Client Success Strategist

    2 weeks ago

    Austin, Texas, United States data Full time

    The team is seeking a strategic and results-oriented Customer Success Manager (CSM) to foster engagement, retention, and empowerment of our clients. The CSM will be accountable for the entire post-sales journey of a designated portfolio of clients. In this role, you will serve as the primary advocate for each client, guiding them towards achieving success....

  • Lead Client Relationship Strategist

    2 weeks ago

    Austin, Texas, United States augmentjobs Full time

    Position OverviewJob Title: Lead Client Relationship StrategistIn the role of Lead Client Relationship Strategist, you will be tasked with cultivating and sustaining robust client partnerships, enhancing customer satisfaction, and ensuring the effective delivery of services. You will serve as a crucial liaison for clients, managing the client engagement...

  • Client Success Strategist

    2 weeks ago

    Austin, Texas, United States data Full time

    The team is seeking a strategic and results-oriented Customer Success Manager (CSM) to foster, retain, and empower our clientele. The CSM will be accountable for the entire post-sales journey of a designated portfolio of clients. In this role, you will serve as the primary advocate for each client, guiding them toward achieving success. You will interact...

  • Client Success Strategist

    1 week ago

    Austin, Texas, United States data Full time

    The team is seeking a strategic and results-oriented Customer Success Manager (CSM) to foster engagement, retention, and empowerment of our clients. The CSM will oversee the entire post-sales journey for a designated portfolio of clients, acting as their primary advocate and guiding them towards success. This role involves collaborating with diverse customer...

  • Customer Success Growth Strategist

    2 weeks ago

    Austin, Texas, United States Fermatcommerce Full time

    About Fermatcommerce: Fermatcommerce empowers eCommerce brands to convert online interactions into meaningful sales through tailored, dynamic shopping experiences.Company Overview: With over $30 million in funding from top-tier investors, we are on a mission to redefine the eCommerce landscape. Our team, based in multiple locations, is dedicated to expanding...

  • Client Success Strategist

    1 week ago

    Austin, Texas, United States Shipwell Full time

    Job OverviewPosition: Customer Success ManagerAbout ShipwellAt Shipwell, we enhance supply chain effectiveness and service quality on a large scale. Our platform encompasses features that were previously beyond the reach of most shippers, making it both accessible and affordable. We provide a comprehensive, user-friendly solution that integrates everything...

  • Lead Customer Success Strategist

    2 weeks ago

    Austin, Texas, United States WalkMe Full time

    About WalkMeWalkMe has revolutionized the Digital Adoption Platform (DAP) to enable organizations to harness the full potential of technology in an increasingly complex digital landscape.Your RoleAs a Lead Customer Success Strategist, you will serve as a key advisor to a select group of high-profile clients, overseeing a portfolio that generates significant...

  • Senior Client Success Strategist

    2 weeks ago

    Austin, Texas, United States Virtual Incentives Full time

    Position OverviewThis is a HYBRID/REMOTE ROLE, requiring occasional in-office collaboration. Are you a driven professional with a commitment to enhancing client programs? Do you thrive on aligning client requirements with innovative payment solutions? If you possess enterprise implementation project management and client relationship expertise, this role may...

  • Client Success Strategist

    2 weeks ago

    Austin, Texas, United States Method Financial Full time

    Posición: Gerente de Éxito del ClienteTipo de Trabajo: Tiempo CompletoUbicación: Remoto (Estados Unidos)Acerca de Method Financial:Method Financial es una innovadora API orientada a desarrolladores que facilita la conexión de los usuarios con sus deudas y la integración de pagos de deudas en sus aplicaciones. Colaboramos con más de 15,000 instituciones...

  • Lead Architectural Strategist

    2 weeks ago

    Austin, Texas, United States Northern Impact Full time

    OverviewNorthern Impact, a nationally recognized architectural firm with numerous accolades, is seeking a Lead Architectural Strategist to enhance our operations. Our firm excels in various sectors, including K-12 education, healthcare, athletics, and corporate environments throughout the United States. With over 500 design awards, we are celebrated for our...

  • Content Strategist

    1 month ago

    Austin, Texas, United States Shift Paradigm Full time

    About SH/FT Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and...

  • Financial Services Product Strategist

    1 week ago

    Austin, Texas, United States augmentjobs Full time

    Job OverviewPosition: Financial Services Product StrategistThe Financial Services Product Strategist will be responsible for the creation, management, and enhancement of financial offerings and solutions. This position requires collaboration with various teams to develop innovative financial products, assess market demands, and ensure that product outcomes...

  • Lead Investment Strategist

    2 weeks ago

    Austin, Texas, United States augmentjobs Full time

    Job OverviewPosition Title: Lead Investment StrategistIn the role of Lead Investment Strategist, you will be pivotal in overseeing and enhancing investment portfolios, performing thorough market analysis, and crafting advanced investment methodologies. Your collaboration with portfolio managers and clients will be essential in achieving investment...

  • Customer Success Strategist

    2 weeks ago

    Austin, Texas, United States Canva Full time

    Company OverviewPosition OverviewBe part of a transformative journey in the design industry.Thank you for considering this opportunity. We understand that exploring job options can be quite the task, so let's get right to the details.Work EnvironmentOur primary office is located in Sydney, Australia, with an additional campus in Austin, Texas, serving as our...

  • Lead Aviation Project Strategist

    2 weeks ago

    Austin, Texas, United States Fashion Institute of Design & Merchandising Full time

    Lead Aviation Project StrategistDescriptionAbout UsAt the Fashion Institute of Design & Merchandising, we are dedicated to shaping the future of design and merchandising through innovative education and collaboration. Our commitment to excellence drives us to create an environment where creativity and strategy intersect, allowing us to produce exceptional...

  • Content Strategist

    2 months ago

    Austin, Texas, United States VML MAP Full time

    Are you a strategic thinker? Do you have solid experience with content strategy, CRM and marketing automation? Can you see yourself defining world-class customer experiences and campaign architectures across the customer lifecycle for some of the world's leading brands? If so, you might be the Content Strategist we're seeking What will your day look like?As...