Current jobs related to Client Success Advocate - Austin, Texas - 360Connect

  • Client Success Manager

    4 weeks ago

    Austin, Texas, United States Unreal Gigs Full time

    Job DescriptionOverview:Unreal Gigs is seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and driving long-term success.Key Responsibilities:Client Relationship Management:Develop and maintain...

  • Youth Advocate

    2 weeks ago

    Austin, Texas, United States Youth Advocate Programs Full time

    {"h1": "Youth Advocate Position", "p": "We are seeking a dedicated and compassionate Youth Advocate to join our team at Youth Advocate Programs, Inc. (YAP).", "ul": ["The successful candidate will provide direct advocacy services to assigned participants and their families, utilizing a strength-based approach and the wrap-around model.", "Responsibilities...

  • Client Success Developer

    4 weeks ago

    Austin, Texas, United States AW Labor Solutions Full time

    Job Title: Client Success DeveloperAt AW Labor Solutions, we are seeking a highly motivated and results-driven Client Success Developer to join our team. As a Client Success Developer, you will play a crucial role in building and maintaining relationships with our clients, ensuring their satisfaction and success with our services.Key Responsibilities:Develop...

  • Real Estate Director of Client Success Management

    4 weeks ago

    Austin, Texas, United States Adam Hergenrother Companies Full time

    {"h1": "Job Description", "p": "At Adam Hergenrother Companies, we're looking for a Director of Client Success to join our team. As a key member of our organization, you'll be responsible for consulting with and pouring into our real estate teams on a regular basis, and eventually leading our Client Success Managers. If you're a learning-based,...

  • Litigation Paralegal

    4 days ago

    Austin, Texas, United States Daniel Stark Law Full time

    Job SummaryAt Daniel Stark Law, we're seeking a highly skilled Litigation Paralegal to join our team. As a key member of our personal injury law firm, you'll have the opportunity to work closely with our team lead and embody our core values. Your primary responsibility will be to provide exceptional customer service to our clients, fostering productive...

  • Client Success Manager

    4 weeks ago

    Austin, Texas, United States Ownwell Full time

    {"Role Overview": "We're seeking an experienced Client Success Manager to join our rapidly expanding team at Ownwell. In this role, you'll be responsible for managing our largest and most strategic real estate investor accounts, ensuring client satisfaction, driving renewals, and identifying expansion opportunities. You'll play a crucial role in showcasing...

  • Client Success Support Specialist

    4 weeks ago

    Austin, Texas, United States 360Connect Full time

    About 360ConnectWe are a reputable B2B lead generation company with a successful track record in the B2B market since 2005. Our mission is to deliver high-quality leads to various industries, and we're committed to building strong relationships with our clients.We adhere to six core values that guide our decisions and actions when dealing with our clients,...

  • Client Success Associate

    1 month ago

    Austin, Texas, United States Arrive Logistics Full time

    Join Our Team as a Client Success AssociateAt Arrive Logistics, we're committed to providing our employees with a meaningful work experience and a fun, casual, and collaborative environment. As a Client Success Associate, you'll play a crucial role in delivering Operational Excellence and ensuring the success of our clients.Key Responsibilities:Manage load...

  • Client Success Support Specialist

    4 days ago

    Austin, Texas, United States 360Connect Full time

    About 360ConnectAt 360Connect, we're a reputable B2B lead generation company with a successful track record in the B2B market since 2005. Our mission is to deliver high-quality leads to various industries, and we're committed to doing what it takes to deliver excellent results.Our CultureWe're a diverse group of hardworking and fun-loving people who strive...

  • Client Success Support Specialist

    4 weeks ago

    Austin, Texas, United States 360Connect Full time

    Job DescriptionAbout 360Connect360Connect is a reputable B2B lead generation company with a successful track record in the B2B market since 2005. Over the last two decades, we have been delivering high-quality leads to various industries ─with more to comeWe at 360Connect adhere to six core values that guide our decisions and actions when dealing with our...

  • Wireless Customer Success Advocate

    3 weeks ago

    Austin, Texas, United States Austin Firm Full time

    Job Title: Wireless Customer Success RepresentativeAbout the Role:The Wireless Customer Success Representative is a key member of our team at Austin Firm, responsible for delivering exceptional customer experiences and driving business growth through strategic customer engagement.Key Responsibilities:Customer Engagement: Provide personalized product and...

  • Wireless Customer Success Advocate

    2 weeks ago

    Austin, Texas, United States Austin Firm Full time

    Job Title: Wireless Customer Success RepresentativeJob Summary:The Wireless Customer Success Representative is a key member of our team, responsible for delivering exceptional customer experiences through direct engagement, product knowledge, and relationship-building skills.Key Responsibilities:Provide personalized product and service information to...

  • Claims Advocate

    3 days ago

    Austin, Texas, United States Watkins Insurance Group Full time

    About the RoleAs a Claims Advocate at Watkins Insurance Group, you will play a vital role in our team, responsible for assisting clients throughout the claims process. Your primary objective will be to bridge the gap between our staff, clients, and insurance companies, ensuring that claims are handled efficiently and effectively.Key Responsibilities:Review...

  • Senior Client Success Strategist and Business Development Leader

    3 days ago

    Austin, Texas, United States Unreal Gigs Full time

    Job OverviewUnreal Gigs is a dynamic and forward-thinking organization seeking a seasoned professional to fill the role of Senior Client Success Strategist and Business Development Leader. This is an exciting opportunity for a strategic leader with a passion for delivering exceptional client experiences and driving business growth.Job SummaryWe are looking...

  • Account Manager

    1 week ago

    Austin, Texas, United States Subsplash Full time

    About the RoleAs a key member of the Client Success Team at Subsplash, you will play a crucial role in partnering with clients to drive their success and maximize the impact of their mission. Your primary goals will be to delight clients, increase retention, and increase recurring revenue through strategic consulting, relationship-building, and education on...

  • Customer Success Manager

    1 week ago

    Austin, Texas, United States Kastle Systems Full time

    Overview:Kastle Systems is a leader in managed security, providing innovative technologies to serve over 460M square feet of real estate globally. Our clients span the commercial and multifamily real estate, education, and construction industries. We deliver a world-class customer experience, and our mission is to be our customers' best service provider,...

  • Claims Advocate Position

    1 week ago

    Austin, Texas, United States Watkins Insurance Group Full time

    About the Claims Advocate RoleAs a Claims Advocate at Watkins Insurance Group, you will play a vital part in our team, responsible for assisting clients throughout the claims process. You will serve as a bridge between our staff, clients, and insurance companies, ensuring that claims are handled efficiently and effectively. Your role will involve...

  • Customer Success Manager

    3 weeks ago

    Austin, Texas, United States Kastle Systems Full time

    Customer Success ManagerKastle Systems is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Build and maintain strong relationships with...

  • Customer Success Manager

    1 month ago

    Austin, Texas, United States Kastle Systems Full time

    About the RoleKastle Systems is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesBuild and maintain strong relationships with clients to ensure their security and facilities needs are...

  • Customer Success Associate

    4 days ago

    Austin, Texas, United States AutoRABIT Holding Inc. Full time

    Job OverviewAutoRABIT Holding Inc. is seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success team, you will be responsible for fostering strong relationships with our enterprise clients, providing expert guidance, and ensuring their success with our solutions.Key Responsibilities:Customer Engagement:...

Client Success Advocate

2 months ago

Austin, Texas, United States 360Connect Full time
Job Description

About 360Connect

360Connect is a reputable B2B lead generation company with a successful track record in the B2B market since 2005. Over the last two decades, we have been delivering high-quality leads to various industries ─with more to come.

We at 360Connect adhere to six core values that guide our decisions and actions when dealing with our clients, co-workers, service providers, and the company itself.

Our Core Values

1. Deliver exceptional results and exceed client expectations.

2. Foster a proactive, solution-oriented attitude and approach.

3. Act with integrity, respect, and transparency in all interactions.

4. Communicate directly and honestly, ensuring clear understanding and alignment.

5. Uphold a commitment to delivering on promises and meeting deadlines.

6. Embrace a culture of continuous learning and improvement.

Our Culture

We are a diverse group of hardworking and fun-loving individuals who strive to succeed, have fun, and encourage everyone to be themselves.

Past Team-Building Activities

We regularly organize team-building activities, such as:

• Connect Lunches: members of different departments come together for a free lunch and get to know each other.

• Team-Building events: we participate in activities like boating/jet ski trips, holiday parties, Halloween costume contests, and Thanksgiving eating contests.

Our commitment to a positive work culture has earned us recognition as one of the "Best Places to Work" for 9 consecutive years, as awarded by the Austin-American Statesman.

Job Responsibilities

The Client Success Support role involves:

Key Responsibilities

• Developing and maintaining strong relationships with assigned clients, serving as their primary point of contact.

• Providing ongoing support to Client Success Managers and Senior Client Success Managers, including:

• Answering incoming calls and addressing client inquiries.

• Processing returns and resolving any issues that may arise.

• Conducting data analysis and providing insights to inform business decisions.

• Building and maintaining client profiles across multiple platforms.

• Reporting analytics and tracking key metrics to ensure client satisfaction and retention.

• Proactively engaging with Client Success Managers to identify opportunities for upselling or cross-selling.

• Conducting regular check-ins with clients to assess their needs and provide ongoing support and guidance.

• Collaborating with cross-functional teams to align client needs with our products or services.

• Coordinating and facilitating client onboarding to ensure a smooth transition from sales to implementation.

• Tracking and reporting on key metrics, such as client satisfaction, usage patterns, and overall health of client accounts.

• Acting as the voice of the client within the organization, providing feedback and insights to drive product improvements and enhancements.

• Identifying and resolving any issues or escalations in a timely and effective manner, ensuring high client satisfaction and retention rates.

• Staying up-to-date with industry trends, best practices, and competitor activities to provide clients with valuable insights and recommendations.

Requirements

The ideal candidate will possess:

• A minimum of 2 years of experience in a client-facing role, call center operations, account management, or customer success.

• A proven track record of managing client relationships and driving client satisfaction and retention.

• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.

• Strong problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.

• Ability to collaborate effectively with cross-functional teams and manage multiple client accounts simultaneously.

• Familiarity with CRM software and other relevant tools and technologies.

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

• Strong attention to detail.

• Proficiency in Microsoft Suite, especially Excel.

• A Bachelor's degree in business administration, marketing, or a related field (preferred).

• High School Graduate or Equivalent.

• Ability to type over 40 WPM.

Benefits

We offer a comprehensive benefits package, including:

• Dental Insurance.

• Employee assistance program.

• Flexible schedule.

• Health insurance.

• Health savings account.

• Life insurance.

• Paid time off.

• Retirement plan.

• Vision insurance.