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Client Success Specialist

2 months ago

Austin, Texas, United States ManyChat Full time
ABOUT US

Manychat is a premier Chat Marketing platform that empowers businesses to connect with their customers across various messaging platforms such as Instagram, Facebook Messenger, WhatsApp, and Telegram.

With a trusted network of over 1 million brands in more than 170 countries, we proudly stand as an official Meta Business Partner, supported by leading investors like Bessemer Venture Partners.

Our diverse team of over 150 professionals operates from international offices in locations such as Austin, Barcelona, Yerevan, São Paulo, and Amsterdam, dedicated to helping businesses enhance their ROI and accelerate growth.

WHAT WE SEEK

This role combines elements of customer experience and flow development. The Client Success Specialist will be an integral part of the Customer Success team, reporting directly to the Head of Customer Success.

The ideal candidate will possess 1-3 years of experience in a customer-facing capacity, adept at providing a personable and friendly approach to resolving issues.

Qualified candidates will also have experience in translating objectives into structured steps within flows, and be familiar with tools such as Zapier, Typeform, IFTTT, or email platforms.

We are looking for someone with an entrepreneurial spirit who is comfortable navigating ambiguity, attuned to customer needs, adaptable to change, and passionate about problem-solving and bringing innovative ideas to fruition, all while ensuring our customers feel valued and appreciated.

YOUR RESPONSIBILITIES
  • Customer Engagement: Deliver outstanding support to our clients, providing a personal touch to troubleshooting and resolution processes. You will be the approachable voice that ensures our customers feel recognized and understood.
  • Flow Development: Work collaboratively with clients to convert their objectives into structured steps within our platform's conversational flows. Leverage tools like Zapier, Typeform, IFTTT, or email platforms to enhance customer interactions.
  • Creative Problem Solving: Anticipate and address customer needs proactively, devising innovative solutions to challenges they face. Your entrepreneurial mindset will foster creative problem-solving and idea generation.
  • Customer Advocacy: Act as the voice of our customers within Manychat, ensuring their feedback is acknowledged and their success is prioritized.
YOUR QUALIFICATIONS
  • 1-3 years of experience in a customer-facing role, preferably within a technology or SaaS environment.
  • Proficiency in constructing and managing workflows or flows, with familiarity in tools like Zapier, Typeform, IFTTT, or similar platforms.
  • Exceptional interpersonal skills with a strong sense of empathy and clear communication.
  • Meticulous attention to detail and a commitment to precision.
  • Ability to excel in a dynamic, ambiguous environment, adapting swiftly to change and demonstrating resilience.
  • Genuine passion for customer success, problem-solving, and bringing ideas to life to enhance customer experiences.
WHAT WE PROVIDE

Your growth, well-being, and comfort are our priorities
  • Annual professional development reimbursement.
  • Generous time-off policy to support work-life balance.
  • Comprehensive medical, dental, and vision coverage for you and your dependents.
  • Flexible hybrid work model allowing you to choose between home and office.
Manychat is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team and do not discriminate against qualified employees or applicants based on any characteristic protected by local law or ordinance.

This commitment extends to our candidate experience. If you have specific needs that may require accommodation during the interview process, please indicate this in your application. We will strive to provide assistance throughout your interview process to ensure your success.