Apartment Leasing Specialist

2 weeks ago


Huntsville, Alabama, United States Cypressbrook Company Full time
Apartment Leasing Specialist

LEASE-UP EXPERIENCE PREFERRED

As an Apartment Leasing Specialist, you will be responsible for the leasing, marketing, and fostering positive resident relations within multi-family residential communities.

Key Responsibilities:

1. Engage with prospective residents, qualifying them by addressing all necessary criteria through inquiries and utilizing completed guest cards.

2. Document all telephone and in-person interactions promptly on the designated reports.

3. Organize and maintain guest cards according to established protocols.

4. Conduct inspections of model units and available apartments, communicating any service needs to the Property Manager.

5. Showcase the community and apartment features, aligning them with clients' needs to facilitate the sales process.

6. Guide prospects through the application process, securing deposits in accordance with company policies and Fair Housing regulations.

7. Update availability reports and process applications for approval, including credit checks and rental history verification.

8. Ensure apartments are ready for new residents on the agreed move-in date.

9. Follow up with prospects who did not complete the leasing process, attempting to re-engage them.

10. Secure signatures from new residents on all necessary documentation prior to their move-in and orient them to the community.

11. Assist in monitoring lease renewals and distribute renewal notices effectively.

12. Evaluate advertising effectiveness and gather competitive market intelligence.

13. Represent Cypressbrook Company professionally at all times.

Administrative Duties:

1. Accept rental payments and ensure they are delivered to the Assistant Property Manager promptly.

2. Prepare leases and complete necessary paperwork, ensuring accurate data entry into the OneSite System.

3. Maintain up-to-date resident files and record daily community inspections.

4. Distribute all company or community-related notices.

5. Keep accurate monthly commission records for leases and renewals.

6. Support the management team with various tasks as needed.

7. Implement community policies consistently.

Resident Retention:

1. Handle all incoming calls and in-person visits, addressing resident requests and concerns promptly.

2. Complete maintenance service requests quickly and communicate with the maintenance team.

3. Follow up with residents regarding completed service requests on a weekly basis.

4. Maintain open lines of communication with the Property Manager and Maintenance Supervisor.

5. Contribute to the cleanliness and curb appeal of the community continuously.

6. Assist in planning and hosting resident events as directed by the Property Manager.

Neighborhood Marketing:

1. Participate in outreach marketing initiatives regularly to attract prospective residents.

2. Inform residents about referral incentives, if applicable.

3. Assist in the placement and maintenance of marketing materials such as banners and flyers.

4. Conduct market surveys and evaluate competitive communities.

Essential Qualifications:

1. Fair Housing Certification, with a willingness to obtain prior to engaging with prospective residents.

2. Ability to support and contribute positively to the community team.

3. Strong oral and written communication skills.

4. Proficiency in operating telephones, personal computers, and Microsoft Office applications, including Word and Outlook.

5. A positive attitude and the ability to maintain professionalism at all times.

6. Flexibility to work varied hours, including evenings and weekends.

7. Minimum of two years' experience in a relevant customer service role.

8. Maintain a neat and professional appearance throughout the workday.

9. Adhere to company policies as outlined in the employee handbook.

10. Ability to effectively address and resolve customer concerns to prevent escalation.

11. Successfully pass a drug test.

Safety Responsibilities:

1. Learn and comply with all company, local, state, and federal safety regulations.

2. Ensure that unsafe conditions are addressed promptly.

Additional Requirements:

Attendance is a critical function of this role. Employees must meet performance standards and comply with company policies and procedures.

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