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Showroom Coordinator

2 months ago


San Francisco, California, United States Brilliant Earth Full time

About the Role:

We are seeking a highly skilled and customer-focused Showroom Coordinator to join our team at Brilliant Earth. As a key member of our sales support team, you will be responsible for providing exceptional customer experiences, ensuring seamless order fulfillment, and maintaining a welcoming and organized showroom environment.

Key Responsibilities:

  • Customer Experience: Create memorable and personalized experiences for our customers by providing exceptional service, answering questions, and addressing concerns in a professional and courteous manner.
  • Order Fulfillment: Facilitate order processing, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
  • Showroom Maintenance: Maintain a clean, organized, and welcoming environment for customers, including setting up and breaking down the showroom, refreshing the waiting room, and monitoring room temperature, music level, etc. to maximize comfort for guests.
  • Appointment Management: Manage and organize appointments for pick-ups, resizing, and repairs, ensuring seamless communication with customers and internal teams.
  • Merchandising and Visuals: Execute merchandising directives from headquarters, ensuring our showroom is visually appealing and aligned with company standards.
  • Team Collaboration: Work collaboratively with sales representatives, customer service teams, and other departments to ensure seamless customer experiences and efficient operations.

Requirements:

  • Customer Service Skills: Proven ability to provide exceptional customer service in a fast-paced retail or hospitality environment.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Attention to Detail: Strong attention to detail, with the ability to accurately manage inventory, process orders, and maintain a clean and organized showroom environment.
  • Teamwork and Adaptability: Ability to work collaboratively in a fast-paced environment, adapt to changing priorities, and maintain a positive attitude in the face of challenges.
  • Computer Skills: Proficiency in computer systems, including inventory management, order processing, and customer relationship management software.

What We Offer:

  • Competitive Compensation: A competitive hourly rate, with opportunities for growth and advancement.
  • Benefits Package: A comprehensive benefits package, including 401k match, pre-tax commuter benefits, continued education opportunities, and employee discounts.
  • Wellness and Recognition: Access to exclusive discounts on gym memberships, wellness programs, and recognition and rewards for outstanding performance.

Brilliant Earth Culture:

We are a values-driven organization that prioritizes transparency, sustainability, compassion, and inclusivity. We believe in creating a workplace culture that is collaborative, respectful, and encouraging, with opportunities for growth and development.

Equal Employment Opportunity:

Brilliant Earth is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.