City Center Specialist, San Francisco, CA
4 weeks ago
We are seeking a highly skilled City Center Specialist to join our team at Cosentino in San Francisco, CA. As a key member of our sales and operations team, you will be responsible for assisting with the day-to-day operations in our Cosentino City showroom.
Key Responsibilities:
- Assist with guest relations, customer service, and events coordination
- Identify and generate sales leads, and partner with the local sales team to follow up on leads and convert them into sales and projects
- Visit specific accounts, develop relationships, and generate direct sales through those accounts
- Enhance our showrooms within targeted local industries (builders, architects, designers, commercial, etc.)
- Network and find business through events hosted at our City Center and showrooms
Sales Responsibilities:
- Welcome and engage every customer, providing the best customer experience, with the goal of developing long-term relationships and fostering brand loyalty
- Assist all walk-ins & customers with appointments that arrive at the showroom
- Provide support face-to-face, over the phone, and via email to help customers understand the benefits of the Cosentino brand
- Develop and build relationships with design firms in the area, managing the relationship through face-to-face visits outside of the showroom and generating sales through them according to the sales goals assigned to the position
- Support the sales team by preparing sample shipments for customers and end users, checking stock for materials when requested, and highlighting possible stock issues that may arise
Organization and Administration Responsibilities:
- Filter the leads of the City Center via phone call and only forward the ones with potential
- Organize and plan events in advance, coordinating content and ensuring we have qualified attendees
- Ensure daily entry of all customer visits in Salesforce
- Ensure the showroom is always in perfect condition, including cleanliness of all furniture, equipment, supplies, and placing marketing materials
- Manage and maintain the showroom, including ordering and stocking supplies needed, maintaining equipment, placing marketing materials, and attending to visitors daily and during events
Requirements:
- 5+ years of experience in sales
- 3+ years of experience in a retail showroom environment providing excellent customer service with a proven success track record generating leads and converting those leads into sales
- Preferably 2+ years of experience in the interior design industry
Preferred Qualifications:
- Knowledge of the building or decoration market
Academic Background:
- High School Diploma or GED
Desired Qualifications:
- Bachelor's Degree in interior design, architecture, or similar
Language: English
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