Help Desk Specialist

2 weeks ago


Alexandria, Virginia, United States The Rehancement Group Full time
{"title": "Help Desk Specialist", "description": "

The Rehancement Group, Inc. is a professional services and consulting firm dedicated to delivering exceptional support to our government clients. We are seeking an experienced Help Desk Specialist to provide program support to the Military to Civilian Transition Office (MCTO).

The MCTO provides research, analysis, and support services to Service members transitioning to civilian life. As a Help Desk Specialist, you will provide Tier I support to the DoD TAP website, monitoring and tracking user inquiries, and developing professional briefings and reports to describe changes to the TAP IT Business System.

Key responsibilities include:

  • Providing technical assistance to clients via phone, email, or chat
  • Resolving technical issues and escalating complex problems to senior analysts
  • Developing and maintaining technical documentation and knowledge base articles
  • Collaborating with cross-functional teams to identify and resolve technical issues

Requirements:

  • Bachelor's degree in a related field (e.g., computer science, information technology)
  • Minimum 5 years of experience in a help desk or technical support role
  • US citizenship
  • Excellent communication and problem-solving skills

The Rehancement Group offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

", "company": "The Rehancement Group, Inc.", "location": "Alexandria, VA"}
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