Technical Support Specialist

21 hours ago


Alexandria, Virginia, United States Volunteers of America Full time
Job Title: Technical Support Specialist

Volunteers of America is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering expert technical solutions and exceptional customer service to staff members.

Key Responsibilities:
  • Diagnose and troubleshoot computer errors, software, hardware, and network issues
  • Train end-users on various applications and devices
  • Provide support for Microsoft 365, Exchange, SharePoint, Power Platforms, and Dynamics 365
  • Support Ring Central Voice-Over-IP cloud-based technologies
  • Support mobile devices, iOS, and Android platforms
  • Participate in inventory management and IT service desk
  • Provide support to remote, hybrid, and in-person users
  • Participate in scheduled and unscheduled systems maintenance
  • Participate in IT projects and monitoring and tracking performance
Requirements:
  • Associate degree in information systems or a related field
  • One year of experience in technology or a related field
  • OR at least two years of work in a related field and IT certifications in lieu of an associate's degree
Working Conditions:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will take place primarily in an office setting.



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