SIPR Service Desk Specialist
4 weeks ago
We are seeking a highly skilled SIPR Service Desk Analyst to join our team at Peraton. The ideal candidate will have extensive experience in M365 administration, Active Directory administration, and network troubleshooting within a Secure Internet Protocol Router Network (SIPR) environment.
Key Responsibilities- SIPR Triage and Troubleshooting: Quickly identify, diagnose, and resolve issues related to the SIPR environment, ensuring minimal disruption to operations.
- Escalation: Manage escalations by directing complex issues to higher-level technical support or appropriate teams when necessary, ensuring timely resolution.
- M365 Administration: Provide support and administration for Microsoft 365, addressing user issues and performing regular maintenance tasks.
- Active Directory: Object management and configuration, ensuring user accounts, permissions, and security settings are correctly configured and maintained.
- Windows 10/11 Support: Provide comprehensive support for Windows 10 and Windows 11 operating systems, including installation, configuration, and troubleshooting.
- Network Troubleshooting: Address and resolve network-related issues, ensuring secure and efficient communication within the SIPR network.
- File & Printer Server Support: Provide support for file and printer servers, ensuring accessibility, proper configuration, and resolving related issues.
- Reporting: Generate and maintain accurate documentation and reports on incidents, resolutions, and system performance for management and stakeholders.
- Customer Service: Deliver exceptional customer service to end-users, maintaining professionalism and efficiency in all interactions.
- Education: High School level plus some specialized training; Minimum of 5 years of relevant experience.
- Certifications: Active Secret Clearance required, Active Security+ Certification required, Active Network+ Certification preferred.
- Skills: Strong experience in M365 administration, proven ability to perform Active Directory administration, proficiency in Windows 10/11 operating systems, proven ability to perform network troubleshooting, experience in File & Printer server support.
- Work Environment: Willingness to work shifts as part of a 24/7 operational team.
- Personal Qualities: Excellent communication and interpersonal skills, ability to work independently and manage multiple tasks in a fast-paced environment.
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