IT Support Specialist
4 hours ago
Job Title: IT Help Desk Specialist
Job Summary:
We are seeking a highly skilled and experienced IT Help Desk Specialist to join our team at Oliff PLC. The successful candidate will be responsible for providing technical support and assistance to our employees and customers, ensuring that they have a seamless and efficient experience with our systems and services.
Key Responsibilities:
- Respond to incoming technical support requests via phone, email, or chat, and accurately log issues in our ticketing system.
- Diagnose and resolve basic technical issues related to hardware, software, and networking in a timely manner.
- Install, test, and configure new workstations, laptops, peripheral equipment, and software.
- Maintain accurate records of all equipment, software, and software licenses.
- Manage PC setup and deployment for new employees, including standard hardware, images, and software.
- Offer training and support to end-users on various applications and systems to enhance their proficiency.
Requirements:
- 0-3 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Ability to document resolutions and processes.
- High level of customer service and deliverables.
- Ability to work in a team collaboration setting.
- Ability to perform operating system, hardware, and software installations in a Windows environment.
- Demonstrate knowledge of Office 2010 to assist with related inquiries and issues.
What We Offer:
We offer a competitive salary, excellent benefits, and professional growth opportunities. If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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