IT Support Specialist

23 hours ago


Alexandria, Virginia, United States Randstad Full time
Job Summary:

Our client in Alexandria, VA is seeking a skilled Deskside Support Technician to join their team. This is a contract position requiring 100% onsite work in Alexandria, VA. The ideal candidate will have excellent communication skills, a customer-centric approach, and a passion for providing top-notch technical support.

Key Responsibilities:
  • Provide Tier I troubleshooting and support for laptop and desktop issues
  • Assist with printer connections and setup
  • Lead IT projects impacting user and computer configurations
  • Offer MS Office and Operating System support
  • Imaging and computer deployment
  • Remote access assistance
  • Computer reconfigurations due to office changes
  • Software installations
  • Help desk ticket and phone call support
  • Project rollouts, including OneDrive, Fleet Services, and Munis upgrades
Requirements:
  • Minimum 3 years of experience in a help desk or technical support role
  • Associates degree or higher
  • Excellent communication and customer service skills
  • Ability to work up to 5 hours of overtime per week
What We Offer:

Our client offers a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contribution. We are an equal opportunity employer and welcome applicants from diverse backgrounds.


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