IT Support Specialist

3 days ago


Alexandria, Virginia, United States Oliff PLC Full time
Job Title: Information Technology Help Desk Specialist

We are seeking a highly skilled and motivated IT Help Desk Specialist to join our team at Oliff PLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our computer systems.

Key Responsibilities:
  • Respond to incoming technical support requests via phone, email, or chat, and accurately log issues in our ticketing system.
  • Diagnose and resolve basic technical issues related to hardware, software, and networking in a timely manner.
  • Install, test, and configure new workstations, laptops, peripheral equipment, and software.
  • Maintain accurate records of all equipment, software, and software licenses.
  • Manage PC setup and deployment for new employees, including standard hardware, images, and software.
  • Offer training and support to end-users on various applications and systems to enhance their proficiency.
Requirements:
  • 0-3 years of experience in a similar role.
  • Ability to document resolutions and processes.
  • Excellent communication skills with end users, team, and management.
  • High level customer service and deliverables.
  • Ability to enter a team collaboration setting.
  • Ability to perform operating system, hardware, and software installations in a Windows environment.
  • Demonstrate knowledge of Office 2010 to assist with related inquiries and issues.

Please submit your cover letter with your salary requirements and resume for prompt consideration. We are an equal opportunities employer.



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