Help Desk Engineer for MSP

3 weeks ago


Alexandria, Virginia, United States Sequentur Full time
Job Title: Help Desk Engineer for MSP

Sequentur, a top-rated Managed IT Services (MSP) provider, is seeking a skilled Help Desk Engineer to join our Help Desk Services team.

Job Summary:

We are looking for a highly motivated and experienced Help Desk Engineer to provide Tier 2 technical support to our clients. The ideal candidate will have a strong background in Microsoft Azure, SharePoint, Teams, and Office 365, as well as excellent customer service and communication skills.

Responsibilities:
  • Provide remote and onsite technical support to clients
  • Serve as a trusted advisor to clients and react promptly to support requests with rapid resolution
  • Resolve hardware and software-related issues utilizing existing education, training, and experience as well as manufacturer knowledge bases, documented fixes, and other technical articles
  • Properly escalate support requests to local team and/or service board that are out of scope or capability
  • Provide prompt after-hours support as part of the helpdesk on-call team, client emergencies involving hardware failure, outages, and other business critical events
Requirements:
  • 3+ years proven experience working in a helpdesk environment and client sites providing Tier 2 helpdesk support and escalations
  • Advanced knowledge and trouble shooting skills
  • Strong hands-on technical experience across Microsoft Azure/SharePoint/Teams/Office 365 platforms
  • Excellent initiative, customer service and communication skills
  • Bachelor's degree and/or Microsoft certifications
Benefits:
  • Medical/Dental/Vision Insurance
  • Life insurance
  • Paid time off (PTO)
  • Retirement plan

Salary from $65k annually, commensurate with experience.



  • Alexandria, Virginia, United States Sequentur Full time

    Job Title: MSP Tier 3 Helpdesk Support EngineerSequentur, a top-rated Managed IT Services (MSP) provider, is seeking a skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.Responsibilities:Provide remote and onsite technical support to clients, serving as a trusted advisor and reacting promptly to support requests with rapid...


  • Alexandria, Virginia, United States Sequentur Full time

    Job Title: MSP Tier 3 Helpdesk Support EngineerSequentur, a top-rated Managed IT Services (MSP) provider, is seeking a skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.Key Responsibilities:Provide remote and onsite technical support to clients, serving as a trusted advisor and resolving issues promptly.Utilize advanced knowledge...


  • Alexandria, Virginia, United States Sequentur Full time

    Job Title: MSP Tier 3 Helpdesk Support EngineerSequentur, a top-rated Managed IT Services (MSP) provider, is seeking a highly skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.Key Responsibilities:Provide remote and onsite technical support to clients, serving as a trusted advisor and reacting promptly to support requests with...


  • Alexandria, Virginia, United States Sequentur Full time

    Job Title: MSP Tier 3 Helpdesk Support EngineerSequentur, a top-rated Managed IT Services (MSP) provider, is seeking a skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.Responsibilities:Provide remote and onsite technical support to clients, serving as a trusted advisor and reacting promptly to support requests with rapid...

  • Help Desk Specialist

    2 weeks ago


    Alexandria, Virginia, United States The Rehancement Group Full time

    Job Title: Help Desk / System AnalystThe Rehancement Group, Inc. is seeking an experienced Help Desk / System Analyst to provide program support to the Military to Civilian Transition Office (MCTO).About the Role:We are looking for a skilled Help Desk / System Analyst to join our team. As a Help Desk / System Analyst, you will provide Tier I help desk/system...

  • Help Desk Specialist

    21 hours ago


    Alexandria, Virginia, United States ASM Research Full time

    Job Title: Help Desk AgentAt ASM Research, we are seeking a highly skilled and customer-focused Help Desk Agent to join our team. As a Help Desk Agent, you will be the primary point of contact for customers, providing technical support and assistance to resolve their issues.Key Responsibilities:Provide exceptional customer service and technical support to...


  • Alexandria, Virginia, United States The Rehancement Group Full time

    Job Title: Help Desk / System AnalystThe Rehancement Group, Inc. (TRG) is a professional services and consulting firm dedicated to supporting government customers. We provide highly qualified professionals to assist our clients in achieving their mission objectives.We are seeking an experienced Help Desk / System Analyst to provide program support to the...

  • Help Desk Specialist

    2 weeks ago


    Alexandria, Virginia, United States The Rehancement Group Full time

    {"title": "Help Desk Specialist", "description": "The Rehancement Group, Inc. is a professional services and consulting firm dedicated to delivering exceptional support to our government clients. We are seeking an experienced Help Desk Specialist to provide program support to the Military to Civilian Transition Office (MCTO).The MCTO provides research,...


  • Alexandria, Virginia, United States Sequentur Full time

    Job Title: MSP Tier 3 Helpdesk Support EngineerSequentur, a top-rated Managed IT Services provider, is seeking a skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.Key Responsibilities:Provide remote and onsite technical support to clients, serving as a trusted advisor and resolving issues promptly.Offer technical support within...

  • Help Desk Specialist

    4 weeks ago


    Alexandria, Virginia, United States LinTech Global, Inc. Full time

    Job Title: Tier I Helpdesk TechnicianWe are seeking a skilled and experienced Tier I Helpdesk Technician to join our team at LinTech Global, Inc. This role will provide technical support to our customers, ensuring that their IT needs are met in a timely and efficient manner.Job SummaryThe successful candidate will be responsible for providing phone and...


  • Alexandria, Virginia, United States Edge360 Full time

    Job SummaryEdge360 is seeking a highly skilled Tier 2 Help Desk Specialist to join our team. As a key member of our Integration Operations Center, you will be responsible for providing advanced technical support for various security applications, including video management systems, access control systems, and Physical Security Information Management (PSIM)...

  • Front Desk Supervisor

    3 weeks ago


    Alexandria, Virginia, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and leading a team of front desk agents.Key ResponsibilitiesManage and supervise front...


  • Alexandria, Virginia, United States Remington Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. The successful candidate will be responsible for ensuring the smooth operation of the front desk, providing exceptional guest service, and leading a team of front office associates.Key Responsibilities:Manage and...


  • Alexandria, Virginia, United States Westin Alexandria Full time

    Job Summary:The Front Desk Agent is responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Responsibilities:Guest Registration: Register...


  • Alexandria, Virginia, United States Datawiz Full time

    Job Title: Service Desk Analyst IIJoin Datawiz, a minority-owned Virginia-based business, as a Service Desk Analyst II to support a Government agency that requires US Citizenship. This role will be based onsite in Arlington, VA.Job Summary:Datawiz is seeking a highly skilled Service Desk Analyst II to provide technical support to our federal government...


  • Alexandria, Virginia, United States 22nd Century Technologies Full time

    Job Title:IT Service Desk AnalystJob Description:We are seeking a highly skilled IT Service Desk Analyst to join our team at 22nd Century Technologies. As a key member of our IT department, you will be responsible for providing timely and efficient technical support to our staff and clients.Key Responsibilities:Technical Support:Provide expert technical...


  • Alexandria, Virginia, United States C2 Essentials Full time

    Job Summary:This is a managed service provider (MSP) for Army IT systems and we support enterprise applications owners in migrating their systems into AWS and also provide sustainment services to support their applications.Job Duties:As a Senior SQL Server DBA, you will serve as a subject matter expert for evaluating customer's current application database...

  • Project Engineer

    3 weeks ago


    Alexandria, Virginia, United States Precision for Medicine Full time

    Job Title: Project EngineerAt Precision for Medicine, we are seeking a highly skilled Project Engineer to join our team. As a Project Engineer, you will be responsible for creating alignment with cross-functional client departments, providing hands-on support and troubleshooting for clients navigating the engineering life cycle of cutting-edge equipment and...


  • Alexandria, Virginia, United States Datawiz Full time

    Job Title: Service Desk AnalystJob Summary:Datawiz is seeking a highly skilled Service Desk Analyst to support our Federal Government client on a full-time, long-term contract. The successful candidate will provide priority-based categorization to track the progress of all incidents and restore degraded or disrupted services as quickly as...

  • Front Desk Supervisor

    4 weeks ago


    Alexandria, Virginia, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key ResponsibilitiesManage front office staff, including interviewing, hiring, training, and...