Optical Customer Service Representative

2 weeks ago


Norcross, Georgia, United States Global Channel Management Full time

Position Overview:

The role of the Eye Care Customer Representative is essential in delivering exceptional service to our clients. This position requires a minimum of 1 year of relevant experience in the optical or eye care sector.

Key Requirements:

The ideal candidate will possess:

  • Experience in optical or eye care customer service
  • Proficiency in handling phone communications
  • Formal training in eye care customer service practices
  • Familiarity with MS Office applications
  • Ability to engage in electronic communication effectively

Core Responsibilities:

The Eye Care Customer Representative will be responsible for:

  • Addressing and resolving customer inquiries and concerns efficiently.
  • Overseeing customer timelines, ensuring timely processing of jobs, and maintaining clear communication with clients.

This position is vital for maintaining high standards of customer satisfaction and operational efficiency within Global Channel Management.



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