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Customer Care Agent

2 months ago

Norcross, Georgia, United States Diversity Nexus Full time

Position Overview:
As a vital member of our team at Diversity Nexus, the Optical Customer Support Representative will be responsible for delivering exceptional service to our clients. This role requires a strong background in optical services, ensuring that customer inquiries are handled efficiently and effectively.

Key Responsibilities:
• Serve as the primary point of contact for customers, addressing their questions and concerns through various communication channels.
• Process customer orders and manage any necessary adjustments or reworks, ensuring accuracy and timeliness.
• Proactively resolve customer issues, prioritizing their needs and maintaining a high level of satisfaction.
• Monitor and manage customer late lists, facilitating the movement of jobs through the lab and keeping clients informed.
• Maintain a clean and organized workspace, adhering to all company policies and safety regulations.

Qualifications:
• High School diploma or equivalent preferred.
• Minimum of one year of relevant experience in customer service, particularly in the optical field.
• Strong communication skills, including active listening and proficiency in electronic communication methods.
• Ability to comprehend and follow instructions, as well as manage multiple tasks efficiently.

Work Environment:
• Adhere to safety practices and report any unsafe conditions immediately.
• Required to wear appropriate personal protective equipment (PPE) while in designated areas.
• Participate in all necessary safety training and ergonomic practices.