Customer Service Representative

4 days ago


Norcross, Georgia, United States Reliable Automatic Sprinkler Co., Inc. Full time
Job Description

Reliable Automatic Sprinkler Co., Inc. is a leading manufacturer and distributor of fire protection products. Our company is committed to delivering high-quality and innovative solutions to the market.

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers.

Duties and Responsibilities

  • Provide timely and accurate information to customers regarding orders, status, and product knowledge requests.
  • Process customer orders, changes, and returns in a efficient and effective manner.
  • Resolve customer complaints by investigating problems, developing solutions, and making recommendations.
  • Work closely with the Operations Supervisor and Sales Representatives to ensure seamless communication and collaboration.
  • Review and maintain customer database to track information on account details, statuses, orders, and lead times.
  • Provide timely feedback regarding service failures or customer concerns.
  • Promote a safe and healthy work environment.
  • Perform other duties as directed by management.

Required Skills and Qualifications

  • Strong communication and interpersonal skills.
  • Excellent customer service skills.
  • Ability to handle adversity and conflict with successful outcomes.
  • Outstanding attention to detail and accuracy.
  • Strong commitment to teamwork and collaboration.
  • Proficient in computer data entry and Microsoft Office software.
  • 2+ years of customer service experience in the manufacturing or construction industry.

Benefits

  • Medical, dental, and FSA benefits available.
  • 401k plan with company match available after 90 days of employment.
  • Company-provided life insurance and AD&D available after 90 days of employment.
  • PTO days and vacation time available after 60 days and 6 months of employment, respectively.
  • 10 paid holidays per year.


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