Senior E-Commerce Operations Manager

2 weeks ago

New York, New York, United States KREWE Full time
Job Overview

KREWE, a distinguished high-fashion eyewear brand rooted in the vibrant culture of New Orleans, is on the lookout for a dynamic and experienced Senior E-Commerce Operations Manager. Since its inception in 2013, KREWE has made a name for itself with an exclusive range of meticulously crafted sun and optical frames, showcasing the essence of New Orleans design. Our products are not only available through our unique retail locations but also thrive in the digital marketplace, reaching a broad audience through prominent retailers.

As we continue to expand, we are eager to welcome innovative and resourceful individuals to our team. We value candidates who possess an entrepreneurial mindset, adhere to best practices, maintain high standards of execution, and demonstrate accountability. Ideal candidates will be adaptable, resilient, and collaborative, embodying a proactive approach to teamwork.

Key Responsibilities:
  • Oversee the daily operations of our global e-commerce platform.
  • Utilize data analytics to uncover insights and identify growth opportunities in product collections, merchandising, user experience, and site architecture.
  • Collaborate with marketing teams to enhance conversion rates.
  • Lead front and back-end development teams to enhance average order value, conversion rates, and overall customer experience.
  • Develop and manage a roadmap for UX/UI improvements in partnership with design and development teams.
  • Coordinate the execution of site components for product launches and promotional campaigns.
  • Engage with cross-functional teams on strategic initiatives and partnerships.
  • Formulate strategies for customer segmentation and personalization.
Qualifications:
  • 5-7 years of relevant experience in e-commerce and site management, including at least 1 year in a leadership role.
  • Proven leadership abilities with a track record of mobilizing teams and managing projects effectively.
  • Exceptional attention to detail and strong organizational skills.
  • Advanced analytical skills, capable of interpreting data to inform decisions.
  • Thorough understanding of e-commerce platforms and digital marketing tools.
  • In-depth knowledge of UX/UI best practices.
  • Experience managing development partners for both front and back-end projects.
  • Familiarity with Shopify Plus and proficiency in Google Analytics.
  • Experience with Google Drive and Microsoft Office Suite.
  • Knowledge of Klaviyo and Attentive is advantageous.
  • Preferred experience in retail (D2C), particularly within luxury fashion or accessories.
Benefits:
  • Competitive salary range.
  • Comprehensive health plans including vision and dental coverage.
  • Life and supplemental insurance options.
  • Flexible spending account and health savings account programs.
  • 401(K) investment opportunities.
  • Support for adoption, employee assistance programs, and commuter benefits.
  • Generous paid parental leave policy.
  • Quarterly cultural budget for team activities.
  • Continuous training and development opportunities.
  • 10 paid holidays and unlimited paid time off.
  • Employee discounts on KREWE eyewear.
Diversity and Inclusion:

KREWE is committed to fostering an inclusive workplace where all individuals can thrive. We proudly offer equal employment opportunities to all employees and applicants, ensuring a discrimination-free environment.

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