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E-Commerce Operations Specialist

2 months ago

New York, New York, United States Bubble Beauty Inc Full time
Job Description

Bubble Beauty Inc is seeking a highly skilled E-Commerce Associate to join our team.

Job Summary:

We are looking for a detail-oriented and analytical individual to manage our e-commerce platforms, optimize online sales channels, and enhance the customer shopping experience.

Key Responsibilities:

  • E-Commerce Platform Management:
    • Manage and maintain our e-commerce platforms, ensuring product listings are accurate, up-to-date, and optimized for search and conversion.
    • Monitor inventory levels, update product availability, and coordinate with relevant teams to ensure timely restocking.
    • Implement strategies to enhance user experience, including site navigation, product categorization, and search functionality.
  • Performance Analysis and Reporting:
    • Analyze sales data, website traffic, and customer behavior to identify trends, opportunities, and areas for improvement.
    • Generate regular reports on key performance metrics, such as sales conversion rates, average order value, and customer acquisition costs.
    • Utilize data insights to inform strategic decision-making and optimize marketing campaigns and promotions.
    • Plan, execute, and monitor website AB testing on a weekly basis.
  • Digital Marketing Support:
    • Collaborate with our external agency to develop and execute digital marketing campaigns, including email marketing, Meta Ads, and Google Ads.
    • Work collaboratively with the creative team to ensure all digital communications are aligned (social, email, sms).
    • Monitor campaign performance, conduct A/B testing, and make recommendations for optimizing email and sms campaign effectiveness.
  • Customer Service and Support:
    • Ensure our CX team has accurate and in-depth information for all product launches, promotions, and marketing campaigns.
    • Work closely with customer service teams to address customer issues, process returns and exchanges, and ensure high levels of customer satisfaction.
  • Cross-Functional Collaboration:
    • Collaborate with cross-functional teams, including product management, logistics, and finance, to streamline processes, resolve issues, and drive continuous improvement.
    • Serve as a subject matter expert on e-commerce best practices, industry trends, and competitive benchmarks.

Requirements:

  • Bachelor's degree in business, marketing, e-commerce, or related field.
  • 2-4 years of experience in e-commerce operations, digital marketing, or related roles.
  • Proficiency in Shopify Plus and web analytics tools (Google Analytics, Shopify Analytics, Hotjar).
  • Experience working with 3PLs, tracking inventory, and streamlining external communications with fulfillment teams.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Excellent communication skills, both written and verbal, with a customer-centric mindset.
  • Detail-oriented with the ability to manage multiple projects and priorities in a fast-paced environment.
  • Team player with strong interpersonal skills and the ability to collaborate effectively across departments.