IT Support Specialist
22 hours ago
Job Summary
Duquesne Light Company is seeking a highly motivated and detail-oriented IT Support Specialist to join our team for the Summer 2025 program. As a member of our Information Technology group, you will play a critical role in ensuring the smooth operation of our critical information technology systems.
Key Responsibilities
- Provide technical support to resolve user and production system issues.
- Install software requests, including 3rd party and internally developed software.
- Answer calls regarding IT outages, Break Fix issues, and general IT inquiries.
- Document all user issues in IT Service Management software.
- Troubleshoot user PC, Application, or other hardware issues using knowledge base documentation and previous expertise.
- Monitor incoming Self Service Incident tickets and solve or escalate issues according to complexity.
Requirements
- Currently enrolled in a BS or MS program in Computer Science, Data Science, Data Analytics, Mathematics, Management Information Systems, Cybersecurity Analytics and Operations, or IT-related field.
- Completed sophomore year of studies and a minimum 3.0 GPA.
Preferred Skills
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office products.
- Ability to work independently and in a team-oriented environment.
Work Environment
The selected candidate will work in a hybrid environment with some time working remotely and some time required to be in-office/on-site. Candidates must be within close proximity to Pittsburgh.
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