Museum Visitor Experience Coordinator
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Assistant. This role is responsible for providing exceptional customer service to all museum visitors, while also maintaining the safety and integrity of our exhibits.
Key Responsibilities- Provide excellent customer service to all visitors, ensuring a positive and engaging experience.
- Maintain the safety and integrity of our exhibits, ensuring they are ready for visitor use.
- Support visitor operations and needs outside of the galleries, including the box office and public spaces.
- Support division initiatives, including service, education, and sales programs.
- Attend and participate in daily opening meetings, department meetings, trainings, and other meetings as scheduled.
- One year of customer service experience.
- Experience working or volunteering with children in an educational or recreational setting (for Galleries role).
- Experience using a computerized point of sales (POS) system (for Box Office role).
- Ability to complete basic First Aid training (provided by the Museum).
- Commuter benefit: $40 per month stipend to support expenses in commuting to the museum.
- Weekend bonus: $5 bonus to hourly rate for weekend shifts.
- Pay increases: 0.50 cent pay increase after 6 months, 0.50 cent pay increase after 12 months, and additional pay increases annually.
- Service award bonus: 5% of gross earnings in the first 14 months of employment.
- Free admission to museum for family.
- Retirement savings plan with employer match.
- Pre-tax options for transportation.
- Earn time off for Sick & Safe Leave and Floating Holidays.
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