Museum Visitor Experience Coordinator

3 weeks ago


GondrecourtleChâteau, Grand Est, United States Minnesota Children's Museum Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Assistant. This role is responsible for providing exceptional customer service to all museum visitors, while also maintaining the safety and integrity of our exhibits.

Key Responsibilities
  • Provide excellent customer service to all visitors, ensuring a positive and engaging experience.
  • Maintain the safety and integrity of our exhibits, ensuring they are ready for visitor use.
  • Support visitor operations and needs outside of the galleries, including the box office and public spaces.
  • Support division initiatives, including service, education, and sales programs.
  • Attend and participate in daily opening meetings, department meetings, trainings, and other meetings as scheduled.
Requirements
  • One year of customer service experience.
  • Experience working or volunteering with children in an educational or recreational setting (for Galleries role).
  • Experience using a computerized point of sales (POS) system (for Box Office role).
  • Ability to complete basic First Aid training (provided by the Museum).
Benefits
  • Commuter benefit: $40 per month stipend to support expenses in commuting to the museum.
  • Weekend bonus: $5 bonus to hourly rate for weekend shifts.
  • Pay increases: 0.50 cent pay increase after 6 months, 0.50 cent pay increase after 12 months, and additional pay increases annually.
  • Service award bonus: 5% of gross earnings in the first 14 months of employment.
  • Free admission to museum for family.
  • Retirement savings plan with employer match.
  • Pre-tax options for transportation.
  • Earn time off for Sick & Safe Leave and Floating Holidays.

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