Customer Experience Coordinator

7 days ago


GondrecourtleChâteau, Grand Est, United States Beacon Hill Full time
Job Summary

Beacon Hill is seeking a skilled Customer Experience Coordinator to play a pivotal role in ensuring seamless operations between our customers, contractors, and production staff. The ideal candidate will be responsible for scheduling measures and installations, maintaining accurate square footage data for budgeting, preparing daily packets, and addressing immediate customer needs.

Key Responsibilities

  • Scheduling: Schedule measures within 72 hours of the customer-ready date, ensuring efficient routing and meeting business volume needs.
  • Scheduling: Schedule installations within 48 hours of confirmation, maintaining route integrity and fulfilling business volume requirements.
  • Coordination & Communication: Communicate effectively with customers, contractors, and production staff to coordinate schedules and expedite orders as needed.
  • Data Management: Monitor and report measure and install square footage, tracking KPI attainment and reporting to management.
  • Documentation & Support: Prepare daily packets for measures, production, and installations in accordance with shop deadlines.

Requirements

  • Experience: Minimum of 1 year of customer service experience in a call center environment.
  • Education: High School Diploma or GED.
  • Knowledge: Customer service etiquette, familiarity with Customer Relationship Management (CRM) systems, and proficiency in Microsoft Office (Excel, Outlook, etc.).


  • Gondrecourt-le-Château, Grand Est, United States Beacon Hill Full time

    Job Title: Customer Experience CoordinatorBeacon Hill is seeking a highly organized and detail-oriented Customer Experience Coordinator to join our team in Mendota Heights, MN. As a key member of our operations team, you will play a pivotal role in ensuring seamless operations between our customers, contractors, and production staff.Key...


  • Gondrecourt-le-Château, Grand Est, United States TJ Maxx Full time

    Customer Experience CoordinatorAt T.J. Maxx, we're committed to delivering exceptional customer experiences. As a Customer Experience Coordinator, you'll play a key role in ensuring our customers receive the best possible service.Key Responsibilities:Train and mentor Associates on front-end principles to enhance customer interactionsCoach Associates on...


  • Gondrecourt-le-Château, Grand Est, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.Key...


  • Gondrecourt-le-Château, Grand Est, United States AEG Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Guest Experience Intern to join our team at AEG. As a Guest Experience Intern, you will provide exceptional customer service to our guests, support the Guest Services managers, and assist with various tasks related to events.Key ResponsibilitiesSupport the manager in creating and implementing...


  • Gondrecourt-le-Château, Grand Est, United States St Croix Hospice Full time

    Job SummaryThe Patient Experience Coordinator plays a vital role in ensuring the highest level of quality care for patients and their families. This position requires strong communication and interpersonal skills to build rapport with patients and families, address concerns, and provide support options.Key ResponsibilitiesMaintain proactive communication...


  • Gondrecourt-le-Château, Grand Est, United States Marvin Windows & Doors Full time

    Customer Engagement SupervisorAt Marvin Windows & Doors, our Customer Engagement Supervisors play a vital role in leading our remote team of Customer Engagement Associates and Agents. Their primary objective is to provide an exceptional customer experience by empowering their team members to deliver outstanding service.Key Responsibilities:Lead and coach a...


  • Gondrecourt-le-Château, Grand Est, United States Bob's Discount Furniture Full time

    Customer Service RepresentativeAt Bob's Discount Furniture, we're looking for a skilled Customer Service Representative to join our team. As a Guest Experience Sales Specialist, you'll play a key role in delivering exceptional customer service and creating unforgettable shopping experiences.Key Responsibilities:Greet and engage customers, understanding their...


  • Gondrecourt-le-Château, Grand Est, United States Securian Full time

    About the RoleWe are seeking a highly skilled Customer Experience Consultant to join our team at Securian Financial. As a key contributor to the development and implementation of compelling end-to-end customer experiences, you will play a critical role in driving business growth and customer satisfaction.ResponsibilitiesCollaborate with cross-functional...


  • Gondrecourt-le-Château, Grand Est, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless buying and selling experience for our customers.Key ResponsibilitiesProvide exceptional customer service by...


  • Gondrecourt-le-Château, Grand Est, United States Enterprise Holdings Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.Key ResponsibilitiesMeet and Greet Customers: Greet customers in a...


  • Gondrecourt-le-Château, Grand Est, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience by providing guidance and support throughout the car-buying process.Key ResponsibilitiesProvide exceptional customer service by...


  • Gondrecourt-le-Château, Grand Est, United States Enterprise Holdings Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Experience Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.Key ResponsibilitiesMeet and greet customers in a professional...


  • Gondrecourt-le-Château, Grand Est, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers throughout their CarMax journey.Key ResponsibilitiesProvide guidance and support to customers...


  • Gondrecourt-le-Château, Grand Est, United States CarMax Full time

    At CarMax, we're looking for a talented Customer Specialist to join our team. As a Customer Specialist, you will be empowered to provide an exceptional experience for our customers by acting as a guide and offering support during every step of their CarMax journey.We're a high-energy retail sales environment where you will work as a team to meet goals and...


  • Gondrecourt-le-Château, Grand Est, United States Securian Financial Full time

    Job Title: Customer Experience ConsultantAt Securian Financial, we are seeking a highly skilled Customer Experience Consultant to join our team. As a key contributor to the successful development and implementation of compelling end-to-end customer experiences, you will play a critical role in driving customer satisfaction and...


  • Gondrecourt-le-Château, Grand Est, United States The Dignify Solutions LLC Full time

    About the RoleWe are seeking a seasoned professional to join our team at The Dignify Solutions LLC as a Customer Experience Consultant. This is an exciting opportunity to leverage your expertise in customer experience strategy consulting and transformation to drive business growth and success.Key ResponsibilitiesBusiness Transformation: Collaborate with our...


  • Gondrecourt-le-Château, Grand Est, United States The Dignify Solutions LLC Full time

    The Dignify Solutions LLC is seeking a seasoned professional to lead our customer experience strategy consulting and transformation initiatives. As a key member of our team, you will leverage your expertise in CRM, sales, and service processes to drive business growth and improvement in the automotive and industrial equipment sectors. Your experience in...


  • Gondrecourt-le-Château, Grand Est, United States Nothing Bundt Cakes Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and ensuring a memorable experience for every...


  • Gondrecourt-le-Château, Grand Est, United States Americold Full time

    Job Summary:Americold is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Respond to all customer inquiries and complaints in a timely and...


  • Gondrecourt-le-Château, Grand Est, United States European Wax Center Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Associate to join our team at European Wax Center. As a Guest Service Associate, you will be the first and last point of contact for our guests, providing exceptional service and ensuring a positive experience for all.Key ResponsibilitiesRepresent European Wax Center in a...