Customer Experience Coordinator
7 days ago
Beacon Hill is seeking a skilled Customer Experience Coordinator to play a pivotal role in ensuring seamless operations between our customers, contractors, and production staff. The ideal candidate will be responsible for scheduling measures and installations, maintaining accurate square footage data for budgeting, preparing daily packets, and addressing immediate customer needs.
Key Responsibilities
- Scheduling: Schedule measures within 72 hours of the customer-ready date, ensuring efficient routing and meeting business volume needs.
- Scheduling: Schedule installations within 48 hours of confirmation, maintaining route integrity and fulfilling business volume requirements.
- Coordination & Communication: Communicate effectively with customers, contractors, and production staff to coordinate schedules and expedite orders as needed.
- Data Management: Monitor and report measure and install square footage, tracking KPI attainment and reporting to management.
- Documentation & Support: Prepare daily packets for measures, production, and installations in accordance with shop deadlines.
Requirements
- Experience: Minimum of 1 year of customer service experience in a call center environment.
- Education: High School Diploma or GED.
- Knowledge: Customer service etiquette, familiarity with Customer Relationship Management (CRM) systems, and proficiency in Microsoft Office (Excel, Outlook, etc.).
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