Customer Experience Coordinator

1 month ago


GondrecourtleChâteau, Grand Est, United States Beacon Hill Full time
Job Title: Customer Experience Coordinator

Beacon Hill is seeking a highly organized and detail-oriented Customer Experience Coordinator to join our team in Mendota Heights, MN. As a key member of our operations team, you will play a pivotal role in ensuring seamless operations between our customers, contractors, and production staff.

Key Responsibilities:
  • Scheduling: Schedule measures within 72 hours of the customer-ready date, ensuring efficient routing and meeting business volume needs.
  • Coordination & Communication: Communicate effectively with customers, contractors, and production staff to coordinate schedules and expedite orders as needed.
  • Data Management: Monitor and report measure and install square footage, tracking KPI attainment and reporting to management.
  • Documentation & Support: Prepare daily packets for measures, production, and installations in accordance with shop deadlines.
Qualifications:
  • Experience: Minimum of 1 year of customer service experience in a call center environment.
  • Education: High School Diploma or GED.
  • Knowledge: Customer service etiquette, familiarity with Customer Relationship Management (CRM) systems, and proficiency in Microsoft Office (Excel, Outlook, etc.).

We offer a contract-to-hire opportunity with a competitive salary and benefits package. If you are a motivated and detail-oriented individual with excellent communication skills, please submit your application.



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