Front Desk Coordinator
7 days ago
The Beautiful Group, a leading provider of luxury salon and spa services, is seeking a highly skilled and customer-focused receptionist to join our team. With over 600 locations across North America and Europe, we are dedicated to delivering exceptional experiences to our clients every day.
Key Responsibilities:- Act as the primary point of contact for salon visitors, showcasing a warm and welcoming demeanor and in-depth knowledge of promotions, available products, and general salon details.
- Promote and upsell services and products, offering personalized suggestions to enhance customer satisfaction.
- Provide exceptional customer service by greeting clients, guiding them through the salon, and conducting tours as needed.
- Support salon operations by managing appointments, organizing retail displays, and other assigned tasks.
- Create visually appealing promotional displays and develop innovative strategies to market the salon effectively.
- Monitor and manage online reviews and escalate customer service concerns to the Salon Manager.
- Handle retail sales for walk-in customers and manage all point-of-sale transactions meticulously.
- Demonstrate strong interpersonal skills, professionalism in customer interactions, and effective communication with colleagues and management.
- Showcase exceptional time management abilities, good judgment, and proficiency in multitasking.
- Be technologically savvy, with experience in point-of-sale systems, Microsoft Office Suite, and scheduling/calendar applications.
- Be flexible to work varied schedules, including nights and weekends.
The Beautiful Group fosters a diverse and inclusive work environment, valuing individuals from all backgrounds. We are committed to offering equal opportunities to all applicants, irrespective of race, religion, gender, or other protected characteristics as mandated by law.
Why Join Our Team:- Competitive compensation package
- Referral bonuses and guaranteed hourly pay
- Lucrative incentive programs with unlimited earning potential
- Company-wide employee recognition programs
- Career progression opportunities within our prestigious brands
- Flexible working schedules to accommodate full-time and part-time availability
- Exclusive access to top hair products and education
- Comprehensive benefits package including medical, dental, vision, and 401k plans
- Promising scope for career advancement and exposure to the latest industry trends
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