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Front Desk Coordinator

2 months ago

Chicago, Illinois, United States Illinois Action for Children Full time
About Us

Illinois Action for Children (IAFC) is a leading organization in the early childhood care and education sector, with over 50 years of experience. Our mission is to improve learning and life outcomes for children and families, particularly those in need. We strive to create a diverse, equitable, inclusive, and anti-racist culture, where diverse perspectives and ideas are valued.

Our Commitment

We are committed to building a culture and environment where staff and clients feel valued and supported. Our staff represents a wide diversity of racial, socio-economic, gender, religious, and national identities. We welcome applicants who share our mission and vision to join our team.

Job Summary

Under the direction of the Customer Service and Outreach Manager, Family Resources, the Receptionist will provide administrative support to the Family Resources Department. The successful candidate will be responsible for managing the front desk, providing clerical support, and promoting a positive and professional image to the public, clients, and staff.

Key Responsibilities
  1. Receive and greet clients and visitors in a pleasant manner, answering front desk calls and responding accurately and politely to client inquiries.
  2. Perform administrative duties, including typing correspondence, data entry, faxing, copying, and reports.
  3. Monitor daily client counts and enter data in a spreadsheet.
  4. Receive and enter conference room requests on the Conference Room Calendar.
  5. Ensure that program forms and literature are visible and available to visitors.
  6. Provide access to building areas as appropriate.
  7. Receive, sort, and distribute incoming mail in a timely manner.
  8. Execute our workplace core capabilities of accountability, customer focus, continuous quality improvement, communication, competent people, and clear priorities.
Qualifications

To perform this job successfully, the candidate must have:

  • A high school diploma or general education degree (GED).
  • Two years of related experience in an office environment.

The ideal candidate will possess:

  • Bilingual English-Spanish skills.
  • Human relations skills to deal effectively with staff, visitors, and customers.
  • Ability to project a positive and professional image.
  • Good organizational and communication skills.
Benefits

Illinois Action for Children offers a comprehensive benefits package, including:

  • Health, dental, and vision insurance plans.
  • 401k with company match.
  • Generous PTO and paid holidays.
  • Tuition reimbursement.
  • Flexible spending account.
  • STD and LTD insurance.
  • Company-paid life insurance.
Location

This position is located in Damen.

Compensation

The hourly rate for this position is $16.20.