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Front Desk Representative

2 months ago

Chicago, Illinois, United States Arbor Lodging Management Full time
Job Summary

The Front Desk Agent is the first point of contact for guests upon arrival at our hotel. This role requires a friendly and welcoming demeanor, with a focus on providing exceptional customer service.

Key Responsibilities
  • Guest Registration: Register guests in a timely and efficient manner, ensuring all necessary information is collected and accurate.
  • Room Assignments: Assign rooms to guests, taking into account their preferences and any special requests.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner.
  • Cash Handling: Process payments, handle cash, and maintain accurate records.
  • Team Collaboration: Work collaboratively with other departments to ensure excellent guest service and resolve any issues that may arise.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous hotel front desk experience preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Personal Qualities: Friendly, approachable, and willing to go above and beyond to ensure guest satisfaction.