Operations Coordinator

1 month ago

Taunton, Massachusetts, United States H&R Block Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Admin to join our team at H&R Block. As an Operations Admin, you will provide administrative support to our district offices, including operational and hiring support, ordering supplies, and general administrative duties.

Key Responsibilities

  • Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
  • Receive and document communication from offices regarding concerns or needs around supplies, facilities, or support, and research and resolve issues or escalate to DOC, CSM, or DGM as needed.
  • Review and verify invoices and prepare payment in Coupa for the DOC's approval.
  • Provide technical support to internal and external customers via phone, email, and chat, utilizing software solutions and personal knowledge to identify possible resolutions.
  • May remote into office computers to resolve technical issues.
  • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
  • Use software solutions and computer systems to accurately document and track customer contacts.
  • Adapt to changes in user demands, work environment, and changes to processes or requirements.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Attend training related to the effective and efficient performance of job duties.

Requirements

  • High school diploma or equivalent.
  • 1-3 years of administrative experience.
  • Customer service experience.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Demonstrated organization, prioritization, and project coordination skills.
  • Effective oral, written, and interpersonal communication skills.
  • Ability to interact with all levels of associates.
  • Ability to communicate clearly and calmly on the telephone, email, and chat, and use effective customer service techniques with associates who may be under stress.
  • Some experience or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools.
  • Experience working with Windows Environment.

About H&R Block

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking, and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

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