Customer Service Representative

1 week ago


San Mateo, California, United States The Black Tux Full time
About The Black Tux

We are a leading provider of formalwear rentals, revolutionizing the industry with our innovative approach and commitment to exceptional customer experiences.

Job Summary

We are seeking a highly skilled Retail Sales Associate to join our growing team. As a key member of our team, you will play a vital role in delivering outstanding customer service and driving business success.

Key Responsibilities
  • Provide personalized sales consultations to ensure customers find the perfect attire for their special occasions
  • Demonstrate in-depth product knowledge and offer expert style advice to customers
  • Assist customers through the sales process, including account creation and checkout
  • Communicate sales needs and potential challenges with the Sales Manager
  • Maintain a clean and organized sales floor and stockroom environment
  • Take ownership of achieving personal and sales team goals while supporting company objectives
  • Meet or exceed key performance indicator (KPI) goals
  • Complete other ad-hoc projects or duties as assigned
Requirements
  • Previous experience in sales or customer service, with a proven track record of delivering exceptional customer experiences
  • Organized with a keen eye for detail and a passion for delivering outstanding results
  • A self-starter with an entrepreneurial spirit and a desire to learn and grow with the company
  • Positive, enthusiastic, and eager to learn, with a passion for fashion and customer service
  • Ability to thrive in a fast-paced environment with excellent multitasking skills
  • Flexible schedule with availability to work nights and weekends
  • Comfortable standing for long periods and using a step stool
  • Proficient in computer skills and remote-based communication platforms
  • Apple product experience preferred
Perks and Benefits
  • Monthly lunch stipend
  • Paid time and a half for company-recognized holidays
  • Employee engagement and cultural events
  • Free rentals and discounts on garment purchases for you, your partner, and friends and family
  • Team member discount on Marke jewelry products
  • Health benefits and 401(K) for full-time team members
  • Annual compensation process

We are committed to providing a comprehensive benefits package that supports the well-being and success of our team members.



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