Customer Service Representative
1 week ago
We are a leading provider of formalwear rentals, revolutionizing the industry with our innovative approach and commitment to exceptional customer experiences.
Job SummaryWe are seeking a highly skilled Retail Sales Associate to join our growing team. As a key member of our team, you will play a vital role in delivering outstanding customer service and driving business success.
Key Responsibilities- Provide personalized sales consultations to ensure customers find the perfect attire for their special occasions
- Demonstrate in-depth product knowledge and offer expert style advice to customers
- Assist customers through the sales process, including account creation and checkout
- Communicate sales needs and potential challenges with the Sales Manager
- Maintain a clean and organized sales floor and stockroom environment
- Take ownership of achieving personal and sales team goals while supporting company objectives
- Meet or exceed key performance indicator (KPI) goals
- Complete other ad-hoc projects or duties as assigned
- Previous experience in sales or customer service, with a proven track record of delivering exceptional customer experiences
- Organized with a keen eye for detail and a passion for delivering outstanding results
- A self-starter with an entrepreneurial spirit and a desire to learn and grow with the company
- Positive, enthusiastic, and eager to learn, with a passion for fashion and customer service
- Ability to thrive in a fast-paced environment with excellent multitasking skills
- Flexible schedule with availability to work nights and weekends
- Comfortable standing for long periods and using a step stool
- Proficient in computer skills and remote-based communication platforms
- Apple product experience preferred
- Monthly lunch stipend
- Paid time and a half for company-recognized holidays
- Employee engagement and cultural events
- Free rentals and discounts on garment purchases for you, your partner, and friends and family
- Team member discount on Marke jewelry products
- Health benefits and 401(K) for full-time team members
- Annual compensation process
We are committed to providing a comprehensive benefits package that supports the well-being and success of our team members.
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